Sheraton Palo Alto Hotel
Club Room Renovations
Through October, 2014, the club room bathrooms will be renovated. Ceramic tile will be installed at a pace of three rooms per day. Please contact the hotel for further information.
The hotel is compliant with ADA. ADA compliant guest rooms are available.
Alcoholic beverage service is restricted to those 21 years or older (with valid identification).
Check Cashing Policy
The hotel does not offer check cashing services.
Connecting Room Policy
Connecting rooms can be requested, but are not guaranteed. For further assistance, please contact the hotel directly.
Package Handling Policy
There is a package handling fee for all incoming and outbound packages. Please contact the hotel directly for the exact fee.
Dogs up to 80 pounds are allowed (without additional fees).
Credit/Debit Card Policy
Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.
All guest rooms are 100% non-smoking. A $200 cleaning fee will be charged to any guest who violates the smoking policy.