Sheraton Riyadh Hotel & Towers

Hotel Policies

3:00 PM     12:00 PM

Disabilities Policy

Our facilities are not specifically designed for those with disabilities, nor do we offer TDD equipment; however, we can provide a wheelchair. Please contact the Guest Services Officer or the Bell Desk.

Alcohol Policy

Alcohol is strictly prohibited in Saudi Arabia.

Check Acceptance Policy

Personal cheques are not accepted.

Connecting Room Policy

Connecting rooms are available but not guaranteed and need to be requested. 

Currency Fluctuations

Rates confirmed in USD are guaranteed in U.S. dollars when paid in U.S. cash or traveler's checks. Payments made by credit cards at the hotel will be charged in the local currency equivalent based on the daily exchange rate used by the hotel. Currency conversions by banks or credit card companies in processing payments are not within the control of the hotel and are subject to exchange rate fluctuations.

Early Departure Policy

Arrangements for an early departure must be done at least 24 hours in advance to avoid a penalty. Early departure fee is equal to one night's room rate.

Facility Use Policy

Fitness Centre admittance: Female guests are not permitted to use the Fitness Centre. For more information, please contact the hotel directly.

Family Plan Policy

Children who are 12 or younger sleep for free in the existing bedding of a room shared with a paying adult. Rollaways, child rollaways and cribs may incur extra charges.

Ladies Accommodations Policy

Ladies accommodations have to be sponsored locally. Please contact the hotel for further information.

Pet Policy

Pets are not allowed.

Credit/Debit Card Policy

Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.

Smoking Policy

The third floor of the hotel is non-smoking. There is a designated non-smoking area of the lobby available. During the month of Ramadan (from sunrise to sunset) smoking in public areas is prohibited.