Sheraton Santa Fe, Mexico City

Special Conditions

New Non Smoking Regulations in Mexico City

As of Friday, April 4th 2008, the Government of Mexico implemented regulations requiring all Hotels to comply with a Non Smoking Ban effective in Mexico City . This new law prohibits smoking in all closed public areas, including private and social areas, in all public buildings in Mexico City. While Smoking Guest Rooms will continue to be available, this regulation also requires that access to Smoking Floors and Smoking Rooms be solely restricted to adults.  Minors under 18, even when accompanied by an adult, are not allowed in these areas.

Currency Fluctuations

For non-US hotels, rates confirmed in USD may be converted to local currency by the hotel at your time of stay, based on the exchange rate used by the hotel and are subject to exchange rate fluctuations.  Credit card charges are subject to additional currency conversions by banks or credit card companies, which are not within the hotel's control and may impact the amount charged to your credit card.  Please contact the hotel if you have any questions.

Restrictions on the Acceptance of US Currency

Due to recent local regulations, the acceptance of US Dollars in cash is now restricted across Mexico. Payments with credit/debit cards remain unaffected. Please provide arrangements to settle your accounts and other expenses with a credit card or in Mexican Pesos. We apologize in advance for any inconvenience this may cause our guests.

Hotel Policies

3:00 PM     1:00 PM

Alcohol Policy

Alcoholic beverage service is restricted to those 18 years or older (with valid identification).

Age Requirement Policy

Guests must be 18 years or older to reserve a room.

Check Cashing Policy

Check cashing services are not available.

Pet Policy

Only dogs are allowed and no other pets are permitted.  The weight limit is 40 pounds.  Dogs over 40 pounds may be allowed at the hotel’s discretion.  Please contact the hotel for further information.

Smoke-Free Policy

All guest rooms and public spaces are 100% non-smoking. Please contact the hotel for further information.