Sheraton Santa Fe, Mexico City Announcements

Special Conditions

Restrictions on the Acceptance of US Currency

Due to recent local regulations, the acceptance of US Dollars in cash is now restricted across Mexico. Payments with credit/debit cards remain unaffected. Please provide arrangements to settle your accounts and other expenses with a credit card or in Mexican Pesos. We apologize in advance for any inconvenience this may cause our guests.

Hotel Policies

3:00 PM     1:00 PM

Alcohol Policy

Alcoholic beverage service is restricted to those 18 years or older (with valid identification).

Age Requirement Policy

Guests must be 18 years or older to reserve a room.

Check Cashing Policy

Check cashing services are not available.

Currency Fluctuations

Rates confirmed in USD are guaranteed in U.S. dollars when paid in U.S. cash or traveler's checks. Payments made by credit cards at the hotel will be charged in the local currency equivalent based on the daily exchange rate used by the hotel. Currency conversions by banks or credit card companies in processing payments are not within the control of the hotel and are subject to exchange rate fluctuations.

Pet Policy

Only dogs are allowed and no other pets are permitted.  The weight limit is 40 pounds.  Dogs over 40 pounds may be allowed at the hotel’s discretion.  Please contact the hotel for further information.

Smoke-Free Policy

All guest rooms and public spaces are 100% non-smoking. Please contact the hotel for further information.