Due to recent local regulations, the acceptance of US Dollars in cash is now restricted across Mexico. Payments with credit/debit cards remain unaffected. Please provide arrangements to settle your accounts and other expenses with a credit card or in Mexican Pesos. We apologize in advance for any inconvenience this may cause our guests.
Age Requirement Policy
Guests must be 18 years or older with photo identification to reserve a room.
Connecting Room Policy
Please contact the hotel directly for connecting room information.
Extra Bedding Policy
Rollaway beds may incur extra charges; cribs are included in the cost of the room.
Family Plan Policy
Room rates include the accommodation of children (17 years old or younger) who sleep in the existing bedding of a guest room. Rollaway beds may incur extra charges; cribs are included in the cost of the room.
A maximum of two adults and three children are permitted per guestroom.
Check-In & Checkout Policies
Early Arrival Policy
Early arrivals are available and additional charges may apply.
Early Departure Policy
We are pleased to accommodate early departures upon request.
Late Checkout Policy
Late checkouts between 2pm and 6pm will incur a fee of 50 USD plus tax. Late checkouts between 6pm and 8pm will incur a fee of 75 USD plus tax. After 8pm, a fee equal to one nigh applies.
Alcoholic beverage service is restricted to those 18 years or older (with valid identification).
Babysitting/Child Care Policy
Babysitting services can be arranged through the Housekeeping Department. Additional fees will apply for service after 10pm.
Dogs up to 80 pounds are allowed. A cleaning fee of 100 USD will apply and a pet waiver must be signed upon check-in. A Sheraton dog bed is available upon request. The acceptance of other pets is at the hotels discretion.
Health & Well-Being Policies
The hotel is 100% non-smoking.
We regret we are unable to accept payment by check or provide check-cashing services.
Credit/Debit Card Policy
Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. If a debit card was provided as payment, a cash refund will be provided for funds held in excess of the amount actually incurred and charged.
Rates confirmed in USD are guaranteed in U.S. dollars when paid in U.S. cash or traveler's checks. Payments made by credit cards at the hotel will be charged in the local currency equivalent based on the daily exchange rate used by the hotel. Currency conversions by banks or credit card companies in processing payments are not within the control of the hotel and are subject to exchange rate fluctuations.
Gift Certificate Policy
To purchase or redeem a gift certificate, please contact the hotel directly.