Club guests also have special access to the Club Lounge. A relaxing, upscale space, the Club Lounge offers complimentary breakfast, afternoon hors d’oeuvres and a variety of beverage options. Take advantage of the private Club Lounge where you can connect with friends, meet with your team, or simply relax by catching your favorite TV show. Need to get some work done? A copier/fax/printer and complimentary office supplies are ready to go.
Due to recent local regulations, the acceptance of US Dollars in cash is now restricted across Mexico. Payments with credit/debit cards remain unaffected. Please provide arrangements to settle your accounts and other expenses with a credit card or in Mexican Pesos. We apologize in advance for any inconvenience this may cause our guests.
Alcoholic beverage service is restricted to those 18 years or older (with valid identification).
Babysitting services can be arranged through the Housekeeping Department. Additional fees will apply for service after 10:00 PM.
Personal checks are not accepted for payment.
Check cashing services are available to guests who present a valid, major credit card (photo identification). There is a limit of $200 per stay.
Rates confirmed in USD are guaranteed in U.S. dollars when paid in U.S. cash or traveler's checks. Payments made by credit cards at the hotel will be charged in the local currency equivalent based on the daily exchange rate used by the hotel. Currency conversions by banks or credit card companies in processing payments are not within the control of the hotel and are subject to exchange rate fluctuations.
Dogs up to 80 pounds are allowed. A cleaning fee of 100.00USD will apply and a pet waiver must be signed upon check-in. A Sheraton Sweet Sleeper dog bed is available if desired. The acceptance of other pets is at the hotels discretion.
The hotel is 100% non-smoking.