Due to recent local regulations, the acceptance of US Dollars in cash is now restricted across Mexico. Payments with credit/debit cards remain unaffected. Please provide arrangements to settle your accounts and other expenses with a credit card or in Mexican Pesos. We apologize in advance for any inconvenience this may cause our guests.
Age Requirement Policy
Guests must be 18 years or older with photo identification to reserve a room.
Connecting Room Policy
A limited number of connecting rooms are offered subject availability. Please contact the hotel directly to request connecting rooms in advance.
Extra Bedding Policy
Rollaway beds and cribs are provided complimentary. Note, adult rollaway beds are included with the nightly extra person charge.
Family Plan Policy
Guests 17 years old and younger stay for free in the existing bedding of a room shared with a paying adult. Up to two adults and three children are permitted per room. Rollaway beds and cribs are provided complimentary.
A maximum of two adults and three children are permitted per guest room.
Early Arrival Policy
Early check-in is available subject to availability at time of arrival and may incur additional fees. Guests checking in prior to 10am will be charged 75 USD; those checking in between 10am and 12pm will be charged 50 USD.
Early Departure Policy
The hotel requests guests departing prior to their scheduled departure date notify the front desk as early as possible to avoid penalty. Pre-paid reservations cannot be refunded.
All guests are required to present valid photo identification upon check-in. Accepted forms of identification include a driver’s license, passport, or identity card.
Late Checkout Policy
In the case of late checkout between 2pm and 6pm, a 50 USD fee will apply. Late checkouts between 6pm and 8pm will incur a fee of 75 USD. After 8pm, a fee equal to the daily room rate will apply.
We are pleased to offer a limited number of wheelchair-accessible rooms. Please contact the hotel directly at (55) 5242 5555 for more information or to make a reservation.
Alcoholic beverage service is restricted to those 18 years or older (with valid identification).
Babysitting/Child Care Policy
Babysitting services can be arranged through the Housekeeping Department. Additional fees will apply for service after 10pm.
Facility Use Policy
Hotel facilities are reserved for the use of in-house guests or registered guests who have purchased a day pass.
Package Handling Policy
We are pleased to receive packages for guests at no additional fee.
The hotel permits one dog (80 lbs or less) per room, with a Sheraton dog bed available upon request. Guests are required to sign a liability waiver at check-in, and a non-refundable 100 USD cleaning fee per room, per stay will apply. All other pets are permitted at the hotel’s discretion.
Please note that smoking is not allowed in the hotel. A 200 USD cleaning fee will be charged to guests who violate the smoking policy.
We regret we are unable to accept payment by check or provide check-cashing services.
Credit/Debit Card Policy
Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. If a debit card was provided as payment, a cash refund will be provided for funds held in excess of the amount actually incurred and charged.
Rates confirmed in USD are guaranteed in U.S. dollars when paid in U.S. cash or traveler's checks. Payments made by credit cards at the hotel will be charged in the local currency equivalent based on the daily exchange rate used by the hotel. Currency conversions by banks or credit card companies in processing payments are not within the control of the hotel and are subject to exchange rate fluctuations.
Gift Certificate Policy
While we are pleased to honor existing gift certificates, based upon their stated terms and conditions, the hotel does not currently offer gift certificates for purchase. However, third-party payment, with a credit-card guaranteed open account, is available. Please contact in house reservations at (55) 5242 5555 to redeem your certificate.
The hotel accepts credit card and cash payment. Wire transfers will be accepted when provided within 24 hours of a guest’s arrival.