Guests must be 18 years or older to reserve and stay in a room.
Connecting Room Policy
Connecting rooms are available but not guaranteed and need to be requested.
Extra Bedding Policy
Rollaway beds are available for a fee.
Based upon availability, cribs are provided upon request. Hotel does not provide blankets, bumpers or pillows with our cribs. If required, guests are permitted to bring their own.
Family Plan Policy
Room rates include the accommodation of children (12 years old or younger) who sleep in the existing bedding of a guest room. Rollaway beds and cribs may incur extra charges.
Check-In & Checkout Policies
For security purposes, valid photo identification is required at check-in. Acceptable forms include a driver’s license, passport, and/or proof-of-age card.
Late Checkout Policy
Stay as long as you need by taking advantage of our late departure options:
Depart between 12:00 - 14:00 for GBP 20.00 + vat
Depart between 14:00 - 16:00 for GBP 40.00 + vat
Depart between 16:00 - 18:00 for GBP 60.00 + vat
Alcoholic beverage service is restricted to those 18 years or older with valid identification.
Pets are allowed in the hotel but not in any of the restaurants, gym or pool area. At arrival, guests must sign a pet liability form. No pet foods are provided by hotel. Please contact the hotel for further information.
Health & Well-Being Policies
The hotel is 100% non-smoking. A 250 GBP cleaning fee will apply, if guests smoke in the hotel.
The hotel does not accept cheques for payment.
Credit/Debit Card Policy
Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.
Rates confirmed in USD are guaranteed in U.S. dollars when paid in U.S. cash or traveler's checks. Payments made by credit cards at the hotel will be charged in the local currency equivalent based on the daily exchange rate used by the hotel. Currency conversions by banks or credit card companies in processing payments are not within the control of the hotel and are subject to exchange rate fluctuations.
Gift Certificate Acceptance Policy
To purchase or redeem a gift certificate, please contact the hotel directly.
Company Invoice – The company to be invoiced must send a fax with a request for an invoice. This must be arranged prior to the guest’s arrival.
Third-Party Credit Card – Third-party credit card forms are not accepted. Please contact the internal reservations team at (44)(208) 564-3320 for a pro-forma invoice. Bank transfers and CHAPS payments are accepted. A bank transfer must be received at least five business days prior to a guest’s arrival date in order for the funds to be cleared in the hotel’s bank account. Failure to do so will result in a direct charge to the guest.