Club guests also have special access to the Club Lounge. A relaxing, upscale space, the Club Lounge offers complimentary breakfast, afternoon hors d’oeuvres and a variety of beverage options. Take advantage of the private Club Lounge where you can connect with friends, meet with your team, or simply relax by catching your favorite TV show. Need to get some work done? A copier/fax/printer and complimentary office supplies are ready to go.
From June 25, 2014 to December 31, 2016, the Gardiner Expressway has lane restrictions. Please expect a delay when using this route. Please contact the hotel for further information.
The hotel is in the final stages of its $120 million renovation, which will be completed by late January 2016. Please contact the hotel for more information.
From December 19 through December 31, 2015, the Sheraton Club Lounge will be closed for the holidays. The Club Lounge will reopen for evening service on December 31. Please contact the hotel for further information.
Alcoholic beverage service is restricted to those 19 years or older (with valid identification).
Guests must be 18 years or older with valid identification to reserve a room. Acceptable forms include government issued state, provincial or federal photo identification.
Check cashing services are available to guests who present a valid American Express or Diners Club card. There is a limit of 100 CAD per day and 250 CAD per stay.
Connecting rooms are available upon request, subject to availability. Please contact the hotel prior to arrival to ensure availability.
In the event of early departure, 24 hours notice of the revised departure date is required to avoid a $50 CAD penalty.
Children 17 and under sleep free in existing room bedding. Rollaways and child rollaways may incur extra charges. Cribs are complimentary.
Gift certificates are accepted. Please indicate the certificate number in the Comments field. Gift certificate must be presented at check-in.
To purchase a gift certificate, please contact the Front Desk directly.
To book accommodations with a gift certificate, please contact the in-house reservations team via e-mail at Reservations.RMMYZ@starwoodhotels.com.
For security purposes, valid photo identification is required at check-in. Acceptable forms include a driver’s license, passport, and/or proof of age card. Additionally, a valid credit card will also be required at check-in.
There is a package handling fee for all incoming and outbound packages. Please contact the hotel directly for the exact fee.
Dogs up to 40 pounds are allowed and will be provided with a Sheraton Sweet Sleeper Dog Bed along with a pet welcome pack that provides information and supplies useful during their stay. Guests must sign a waiver at check-in and pets cannot be left in the room without supervision. The hotel reserves the right to charge for additional cleaning or damage caused by animals.
Debit and credit cards will be authorized at check-in for the amount of the stay plus an amount to cover incidentals (approximately 100 CAD per stay). The authorization will hold the funds until checkout, and then the amount actually incurred during the stay will be charged. If a debit card was provided as payment, a cash refund will be provided for the funds held in excess of the amount actually incurred and charged.
If you are paying by credit card or have a prepaid reservation, you must present the card and matching photo identification at check-in. For third-party payments (i.e., a non-guest prepaying a guest’s charges), the cardholder must call or email the hotel directly to arrange payment via electronic credit card authorization. The hotel does not accept credit card authorization forms or numbers via fax or email. If you are paying by cash, you will be required to provide the full amount of your stay plus a 300 CAD security deposit.
All guest rooms and public spaces are 100% non-smoking. A cleaning fee will be charged to any guest who violates the smoking policy.
Hotel does offer a waitlist. Guest should provide a phone number and will be called if a room becomes available.