Guests must be 18 years or older with valid identification to reserve a room. Acceptable forms include government issued state, provincial or federal photo identification.
Connecting Room Policy
Connecting rooms are available upon request, subject to availability. Please contact the hotel prior to arrival to ensure availability.
Family Plan Policy
Room rates include the accommodation of children (17 years old or younger) who sleep in the existing bedding of a guest room. Rollaway beds may incur extra charges; cribs are included in the cost of the room.
Hotel does offer a waitlist. Guest should provide a phone number and will be called if a room becomes available.
Check-In & Checkout Policies
Early Departure Policy
In the event of early departure, 24 hours notice of the revised departure date is required to avoid a $50 CAD penalty.
For security purposes, valid photo identification is required at check-in. Acceptable forms include a driver’s license, passport, and/or proof of age card. Additionally, a valid credit card will also be required at check-in.
Alcoholic beverage service is restricted to those 19 years or older (with valid identification).
Package Handling Policy
There is a package handling fee for all incoming and outbound packages. Please contact the hotel directly for the exact fee.
Dogs up to 40 pounds are allowed and will be provided with a Sheraton Sweet Sleeper Dog Bed along with a pet welcome pack that provides information and supplies useful during their stay. Guests must sign a waiver at check-in and pets cannot be left in the room without supervision. The hotel reserves the right to charge for additional cleaning or damage caused by animals.
Health & Well-Being Policies
All guest rooms and public spaces are 100% non-smoking. A cleaning fee will be charged to any guest who violates the smoking policy.
Check Cashing Policy
Check cashing services are available to guests who present a valid American Express or Diners Club card. There is a limit of 100 CAD per day and 250 CAD per stay.
EMV/Chip & PIN Credit Card Policy
Please be aware this hotel is EMV/Chip & PIN ready and your credit card’s PIN may be necessary for you to check-in to the hotel. If you are not aware of the PIN for your chip credit card, or you are unsure if your card requires a PIN, please contact the financial institution that issued your credit card for clarity and to secure your PIN.
Credit/Debit Card Policy
Debit and credit cards will be authorized at check-in for the amount of the stay plus an amount to cover incidentals (approximately 100 CAD per stay). The authorization will hold the funds until checkout, and then the amount actually incurred during the stay will be charged. If a debit card was provided as payment, a cash refund will be provided for the funds held in excess of the amount actually incurred and charged.
Gift Certificate Policy
To book accommodations with a gift certificate, please contact the reservations support team via e-mail at Reservations.RMMYZ@starwoodhotels.com.
Gift certificate reservations are accepted based on availability. The gift certificate must be presented at check-in.
To purchase a gift certificate, please contact the Front Desk directly.
If you are paying by credit card or have a prepaid reservation, you must provide the card and matching photo identification at check-in. If you are paying by cash, you will be required to provide the full amount of your stay plus a 300 CAD security deposit.
For third-party payments (i.e., a non-guest pre-paying a guest’s charges), arrangements must be made by contacting the hotel for an e-credit card authorization. Forms must be received 72 hours prior to the arrival date. Authorizations within 72 hours of arrival will not be accepted. The hotel does not accept fax or email of credit card information.