Sheraton Bandung Hotel & Towers Announcements

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Sheraton Club Lounge

Club guests also have special access to the Club Lounge. A relaxing, upscale space, the Club Lounge offers complimentary breakfast, afternoon hors d’oeuvres and a variety of beverage options. Take advantage of the private Club Lounge where you can connect with friends, meet with your team, or simply relax by catching your favorite TV show. Need to get some work done? A copier/fax/printer and complimentary office supplies are ready to go.

Hotel Policies

2:00 PM     12:00 PM

Accessibility Policy

Because of the hotel’s unique location, certain areas and facilities are not fully accessible to guests with disabilities. For more information, please contact the hotel.

Alcohol Policy

Alcoholic beverage service is restricted to those 21 years or older (with valid identification).

Connecting Room Policy

Connecting rooms are available. Please contact the hotel directly to make arrangements. This request is subject to availability upon check-in.

Currency Fluctuations

Rates confirmed in USD are guaranteed in U.S. dollars when paid in U.S. cash or traveler's checks. Payments made by credit cards at the hotel will be charged in the local currency equivalent based on the daily exchange rate used by the hotel. Currency conversions by banks or credit card companies in processing payments are not within the control of the hotel and are subject to exchange rate fluctuations.

Early Departure Policy

An early departure fee of one night's room and tax applies to guests checking out prior to their departure date confirmed at check-in. Please refer to the terms of the individual reservation for specific conditions or exceptions.

Early Arrival Policy

Early check-in is subject to availability. Check-in before 9am will be charged for one night. Arrivals between 9am to 12pm will be charged 50% of the room rate. Please contact the hotel directly to make arrangements.

Extra Bedding Policy

Extra beds are permitted in Towers Rooms and suites. A maximum of one extra bed is allowed. Rollaways and cribs may incur extra charges.

Rollaway beds and baby cots are subject to availability. Rollaway beds are included in the extra adult charge or available for a separate fee. Baby cots are complimentary. Please submit requests for extra bedding at the time of the reservation.

Family Plan Policy

Children 12 years of age or younger may stay at no extra charge in existing bedding in the same room with an adult. If a room rate includes breakfast or other benefits, an additional fee may be apply.For Deluxe Rooms, Garden Access Rooms, Pool View Rooms, Pool Access Rooms, Executive Rooms, a maximum of one child per room is permitted.For Towers Rooms and Suites, a maximum of two children are permitted; however, an extra bed charge may apply..

Gift Certificate Policy

To purchase or redeem a gift certificate, please contact the hotel directly.

Age and ID Requirement Policy

Guests must be 18 years or older with photo identification to reserve and check in to a room.

For security purposes, valid photo identification is required at check-in. Acceptable forms include a driver’s license, passport, and proof-of-age card. Photo identification must also match the name that is on the reservation.

Late Checkout Policy

A fee of 50% of the nightly room rate is applied for late checkouts between 12pm and 4pm. A fee of one night is applied for late checkouts after 4pm. Advanced notice is required and late checkouts are subject to availability.

Noise/Disturbance Policy

Any event that causes indoor or outdoor noise must be arranged with the hotel at least two weeks in advance. An outdoor event that uses a sound system or causes noise must start no earlier than 9am and finish no later than 10pm. For more information, please contact the hotel directly.

Occupancy Policy

All guest rooms can accommodate two adults and two children. Select guest rooms and suites can accommodate up to three children.

Pet Policy

Pets are not allowed.

Payment Policy

A valid credit card and matching photo identification must be presented at check-in. The hotel accepts cash, credit cards, and bank transfers as methods of payment. Please contact the hotel directly to arrange payment by a third-party credit card or via bank transfer. For a bank transfer payment, the full cost of a reservation must be transferred in advance.

Smoking Policy

Both smoking and non-smoking guest rooms are available. Smoking is only permitted in designated smoking rooms and in designated smoking areas within the hotel outlets. Please contact the hotel for further information.

Visa/Passport Policy

Passport must be valid for at least 6 months prior to the date of entry. Visitors may also require a visa. Check local immigration offices for visa requirements.