Guests must be 18 years or older with photo identification to reserve a room.
Connecting Room Policy
Connecting rooms are available but are not guaranteed. Please contact the hotel directly for further information and to make arrangements.
Cribs are provided upon request (free of charge). Hotel does not provide blankets, bumpers or pillows with our cribs. Guest must bring their own.
Family Plan Policy
Room rates include the accommodation of children (12 years old or younger) who sleep in the existing bedding of a guest room. Rollaway beds and cribs may incur extra charges.
Check-In & Checkout Policies
Early Arrival Policy
The hotel is pleased to accommodate early check-ins subject to availability at time of arrival. Check-in between 9am and 12pm will incur a fee of 50 EUR. Check-in between 12pm and 2pm will incur a fee of 25 EUR.
Early Departure Policy
An early departure fee of 100 EUR may be imposed on guests departing prior to their scheduled departure date.
The hotel facilities are wheelchair accessible in all of main areas of the hotel. All floors are accessible through the elevators or designed ramps. The hotel has two available accessible guest rooms.
Please contact the hotel prior to arrival if specific accessible equipment is required in the guest room.
Alcoholic beverage service is restricted to those 18 years or older.
Pets are not allowed.
Health & Well-Being Policies
All guest rooms and public spaces are 100% non-smoking. A 750 EUR cleaning fee will be charged to any guest who violates the smoking policy.
Personal checks are not accepted.
Credit/Debit Card Policy
Debit and Credit cards will be authorized at check-in for the amount of the entire stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by the bank or financial institution. The hotel is not responsible for any resulting fees or charges.
Pre-paid rates have special conditions regarding the credit card provided:
The credit card provided must be valid for the entire stay.
The credit card used for pre-payment must be presented at check-in.
If prepaying for another guest, please contact the hotel prior to arrival to arrange for a third party billing.
Rates confirmed in USD are guaranteed in U.S. dollars when paid in U.S. cash or traveler's checks. Payments made by credit cards at the hotel will be charged in the local currency equivalent based on the daily exchange rate used by the hotel. Currency conversions by banks or credit card companies in processing payments are not within the control of the hotel and are subject to exchange rate fluctuations.
Gift Certificate Policy
To redeem a gift certificate or voucher, please contact contact Joana Ferreira at Joana.Ferreira@sheraton.com, Reservations.firstname.lastname@example.org or (351)(21) 3120312.
Third Party Credit Card – A non-guest wishing to pay for a guest in the hotel must fax an authorization signed by the cardholder. Please specify which charges can be charged to the credit card and fax the information to our secure fax number prior to guest arrival. The hotel does not accept credit card information via email for security reasons. For further information or to request an authorization form, please contact the hotel directly.
Company Invoice - The company to be invoiced must first be approved by our Accounts Department prior to the guest's arrival. Once approved, the company must send a fax to the hotel with request of invoice. Please specify on the fax which charges should be invoiced back.