Sheraton Santiago Hotel and Convention Center Announcements

Hotel Policies

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Alcohol Policy

Alcoholic beverage service is restricted to those 21 years or older (with valid identification).

Age Requirement Policy

Guests must be18 years or older with photo identification to reserve a room.

Check Cashing Policy

Check cashing services are available to Starwood Preferred Guests only.

Currency Fluctuations

Rates confirmed in USD are guaranteed in U.S. dollars when paid in U.S. cash or traveler's checks. Payments made by credit cards at the hotel will be charged in the local currency equivalent based on the daily exchange rate used by the hotel. Currency conversions by banks or credit card companies in processing payments are not within the control of the hotel and are subject to exchange rate fluctuations.

Early Departure Policy

Please be advised that a fee of one night's room rate plus taxes will apply to early departures. Non-changeable and non-refundable rates will charged for the full reservation. 

Early Arrival Policy

In order to guarantee early arrival, reservations must be booked for the previous night and a full night's room and taxes will apply.  Please contact the hotel for further information.

Extra Bedding Policy

Rollaway beds are available in select rooms for a nightly fee. Please note that Classic rooms cannot accommodate an extra bed.

Family Plan Policy

Children who are 12 or younger sleep for free in the existing bedding of a room shared with a paying adult. Rollaways, child rollaways and cribs may incur extra charges. Children over 12 are considered adults and additional fees apply.

Gift Certificate Policy

To purchase or redeem a gift certificate, please contact the hotel directly. Gift certificate are valid with previous reservation and must be authorized by an Executive member. 

Late Checkout Policy

Late checkout is available for an additional fee. Please contact the hotel for further information.

Pet Policy

Pets are not allowed.

Chilean Value Added Tax

Chilean residents are subject to a value added tax (VAT) of 19%. This tax does not apply to foreign travelers.

Pool Policy

Swim caps are required to use the indoor pool. Guests may bring their own swim cap or purchase one at the spa’s boutique.

Smoking Policy

All guest rooms and public spaces are 100% non-smoking. Please contact the hotel for further information.