Sheraton Stockholm Hotel Announcements

Special Conditions

Club Lounge Relocation: June 23 – August 15, 2016

From June 23 through August 15, 2016, the Club Lounge will be relocated to the Mezzanine Floor. Please contact the hotel for further information.

Hotel Access During Pride Parade: July 30, 2016

On Saturday, July 30, 2016, the Stockholm Pride Festival will take place in Stockholm and the Pride Parade will pass in front of the hotel. On this day, access to the hotel will be limited between 12pm and 5pm. Guests will not be able to access the front of the hotel by bus or taxi as the city has closed off the streets. There will be alternative ways to access the hotel as well as signs and staff to show the way. Please contact the hotel for additional information.

Hotel Policies

3:00 PM     12:00 PM

Disability Access Policy

We offer fully equipped Disability Accessible Rooms. Please call in-house reservations (46)(8) 4123502 to reserve one of these rooms.

Alcohol Policy

Alcoholic beverage service is restricted to those 18 years or older (with valid identification).

Age Requirement Policy

Guests must be 18 years or older with photo identification to reserve a room.

Connecting Room Policy

Connecting rooms are available but not guaranteed and need to be requested. Please contact the hotel directly to make these arrangements.

Currency Fluctuations

Rates confirmed in USD are guaranteed in U.S. dollars when paid in U.S. cash or traveler's checks. Payments made by credit cards at the hotel will be charged in the local currency equivalent based on the daily exchange rate used by the hotel. Currency conversions by banks or credit card companies in processing payments are not within the control of the hotel and are subject to exchange rate fluctuations.

Extra Bedding Policy

Rollaway beds and cribs are available in most room types. Please note that we do not provide blankets, bumpers, or pillows for cribs.

Family Plan Policy

Children who are 12 or younger sleep for free in the existing bedding of a room shared with a paying adult. Rollaways, child rollaways, and cribs may incur extra charges.

Gift Certificate Policy

To purchase or redeem a gift certificate, please contact the hotel directly and ask for the Accounting Department.

ID Requirement

For security purposes, valid photo identification is required at check-in. Acceptable forms include a drivers license, passport, and/or proof of age card.

Late Checkout Policy

Late checkout is available, subject to availability. Checkout after 12pm will be incur a fee of 100 SEK per hour. After 6pm, a fee of one night's room rate applies.

Pet Policy

Pets up to 18 kilograms are allowed in specific rooms only. A 500 SEK non-refundable deposit will be charged. Please contact the hotel for further information.

Credit/Debit Card Policy

Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.

Payment Policy

For third party payments, the cardholder should contact the hotel to receive a secure link via email to guarantee credit card payment.

For reservations charged to a company, direct billing must be approved by the accounting department at least 24 hours prior to the guest’s arrival. Please contact the hotel directly for an authorisation form.

Smoke-Free Policy

All guest rooms and public spaces are 100% non-smoking. A cleaning fee of 2,500 SEK will be charged to any guest who violates the smoking policy.