For non-US hotels, rates confirmed in USD may be converted to local currency by the hotel at your time of stay, based on the exchange rate used by the hotel and are subject to exchange rate fluctuations. Credit card charges are subject to additional currency conversions by banks or credit card companies, which are not within the hotel's control and may impact the amount charged to your credit card. Please contact the hotel if you have any questions.
Sheraton Club Lounge Closed: Dec. 20, 2013 - Jan. 7, 2014
From December 20, 2013 to January 7, 2014, the Sheraton Club Lounge will be closed.
Disability Access Policy
We offer fully equipped Disability Accessible Rooms. Please call in-house reservations (46)(8) 4123502 to reserve one of these rooms.
Alcoholic beverage service is restricted to those 18 years or older (with valid identification).
Age Requirement Policy
Guests must be 18 years or older with photo identification to reserve a room.
Connecting Room Policy
Connecting rooms are available but not guaranteed and need to be requested. Please contact the hotel directly to make these arrangements.
Extra Bedding Policy
Rollaway beds and cribs are available in all rooms. Please note that we do not provide blankets, bumpers, or pillows for cribs.
Family Plan Policy
Children who are 12 or younger sleep for free in the existing bedding of a room shared with a paying adult. Rollaways, child rollaways, and cribs may incur extra charges.
Gift Certificate Policy
To purchase or redeem a gift certificate, please contact the hotel directly and ask for the Accounting Department.
For security purposes, valid photo identification is required at check-in. Acceptable forms include a drivers license, passport, and/or proof of age card.
Late Checkout Policy
Late checkout is available, subject to availability. Checkout after 12pm will be incur a fee of 100 SEK per hour. After 6pm, a fee of one night's room rate applies.
Pets up to 18 kilograms are allowed in specific rooms only. A 500 SEK non-refundable deposit will be charged. Please contact the hotel for further information.
Credit/Debit Card Policy
Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.
For third party payments, the cardholder should contact the hotel to receive a secure link via email to guarantee credit card payment.
For reservations charged to a company, direct billing must be approved by the accounting department at least 24 hours prior to the guest’s arrival. Please contact the hotel directly for an authorisation form.
All guest rooms and public spaces are 100% non-smoking. A cleaning fee of 2,500 SEK will be charged to any guest who violates the smoking policy.