Due to recent local regulations, the acceptance of US Dollars in cash is now restricted across Mexico. Payments with credit/debit cards remain unaffected. Please provide arrangements to settle your accounts and other expenses with a credit card or in Mexican Pesos. We apologize in advance for any inconvenience this may cause our guests.
Pool, Whirlpool & Tennis Court Permanently Closed
Please note that the pool, whirlpool and tennis court are permanently closed.
Age Requirement Policy
Guests must be 18 years or older with valid photo identification to check in.
Connecting Room Policy
Connecting rooms are available but not guaranteed and need to be requested. Requests for connecting rooms are granted based upon availability at check-in.
Family Plan Policy
Up to 2 children 17 and under sleep free in existing room bedding. Rollaways, child rollaways and cribs may incur extra charges.
Early Arrival Policy
Early check-in is not guaranteed and is subject to availability upon arrival. A fee equal to 50% of the room rate will apply to early arrivals before 8am.
Early Departure Policy
An early departure fee of one night's room rate plus taxes applies to guests checking out prior to their departure date confirmed at check-in. Please contact the hotel for further information.
For security purposes, valid photo identification is required at check-in.
Late Checkout Policy
Late checkout is subject to availability. For late checkout after 1pm, a charge of 10 USD per hour applies until 3pm. Late checkout between 3pm and 7pm incurs a fee of 50% of the room rate. After 7pm, the full room rate applies.
Alcoholic beverage service is restricted to those 18 years or older (with valid identification).
Babysitting/Child Care Policy
Babysitting services are not available.
Pets up to 40 pounds are allowed for a 20 USD daily fee. An additional cleaning fee may be charged at checkout.
All public spaces, including the hotel bar, restaurant, and meeting rooms are 100% non-smoking.
A monetary penalty may be imposed on guests that smoke in a non-smoking room.
Please contact the hotel for further information.
Check Acceptance Policy
Personal checks are not accepted.
Rates confirmed in USD are guaranteed in U.S. dollars when paid in U.S. cash or traveler's checks. Payments made by credit cards at the hotel will be charged in the local currency equivalent based on the daily exchange rate used by the hotel. Currency conversions by banks or credit card companies in processing payments are not within the control of the hotel and are subject to exchange rate fluctuations.
Gift Certificate Policy
To purchase or redeem a gift certificate, please contact the hotel directly.