Sheraton Ambassador Hotel
Sheraton Club Lounge
Club guests also have special access to the Club Lounge. A relaxing, upscale space, the Club Lounge offers complimentary breakfast, afternoon hors d’oeuvres and a variety of beverage options. Take advantage of the private Club Lounge where you can connect with friends, meet with your team, or simply relax by catching your favorite TV show. Need to get some work done? A copier/fax/printer and complimentary office supplies are ready to go.
For non-US hotels, rates confirmed in USD may be converted to local currency by the hotel at your time of stay, based on the exchange rate used by the hotel and are subject to exchange rate fluctuations. Credit card charges are subject to additional currency conversions by banks or credit card companies, which are not within the hotel's control and may impact the amount charged to your credit card. Please contact the hotel if you have any questions.
Restrictions on the Acceptance of US Currency
Due to recent local regulations, the acceptance of US Dollars in cash is now restricted across Mexico. Payments with credit/debit cards remain unaffected. Please provide arrangements to settle your accounts and other expenses with a credit card or in Mexican Pesos. We apologize in advance for any inconvenience this may cause our guests.
Alcoholic beverage service is restricted to those 18 years or older (with valid identification).
Age Requirement Policy
Guests must be 18 years or older with valid photo identification to check in.
Babysitting/Child Care Policy
Babysitting services are not available.
Check Acceptance Policy
Personal checks are not accepted.
Connecting Room Policy
Connecting rooms are available but not guaranteed and need to be requested. Requests for connecting rooms are granted based upon availability at check-in.
Early Departure Policy
An early departure fee of one night's room rate plus taxes applies to guests checking out prior to their departure date confirmed at check-in. Please contact the hotel for further information.
Early Arrival Policy
Early check-in is not guaranteed and is subject to availability upon arrival. A fee equal to 50% of the room rate will apply to early arrivals before 8am.
Family Plan Policy
Up to 2 children 17 and under sleep free in existing room bedding. Rollaways, child rollaways and cribs may incur extra charges.
Gift Certificate policy
To purchase or redeem a gift certificate, please contact the hotel directly.
For security purposes, valid photo identification is required at check-in.
Late Checkout Policy
Late checkout is subject to availability. For late checkout after 1pm, a charge of 10 USD per hour applies until 3pm. Late checkout between 3pm and 7pm incurs a fee of 50% of the room rate. After 7pm, the full room rate applies.
Pets up to 40 pounds are allowed for a 20 USD daily fee. An additional cleaning fee may be charged at checkout.
All public spaces, including the hotel bar, restaurant, and meeting rooms are 100% non-smoking.
A monetary penalty may be imposed on guests that smoke in a non-smoking room.
Please contact the hotel for further information.