From October 30 to November 3, 2017, the Sheraton Sopot Spa will be closed for maintenance. Please contact the hotel for further information.
Age Requirement Policy
Guests must be 18 years or older with photo identification to reserve a room.
Connecting Room Policy
The hotel offers connecting rooms. It is only possible to connect a Family room with Superior room, Deluxe with Executive or Deluxe with Junior Suite. To reserve connecting rooms please contact the reservation department directly at email@example.com as there is limited availability.
Extra Bedding Policy
Adult rollaways, child rollaways and cribs may incur extra charges. Cribs are available for children up to 3 years of age. However, please note that guests will need to bring blankets, bumpers or pillows as they are not provided by the resort.
Family Plan Policy
Room rates include the accommodation of children (12 years old or younger) who sleep in the existing bedding of a guest room. Rollaway beds and cribs may incur extra charges.
Waitlists are accepted. Please contact the reservation department for further assistance by email firstname.lastname@example.org or by phone.
Check-In & Checkout Policies
Early Arrival Policy
Check-in time is 3pm. Requests for early check-in are subject to room availability. If available, fees may apply for early check-in. In order to guarantee early check-in, guest will need to book the previous night. Please contact the hotel directly for further assistance.
Late Checkout Policy
Late checkouts cannot be guaranteed, fee may apply. Please contact the hotel directly for further information.
The resort is disability accessible. To arrange for a wheelchair, please contact the resort directly.
Alcoholic beverage service is restricted to those 18 years or older. Please contact the hotel for further information.
Please take note that we follow a "smart casual" dinner dress code for all our restaurants. Kindly avoid beachwear, such as shorts, slippers, etc., in common dining areas. We welcome the use of long swim suits on our beaches; however they are not approved within the premises of the swimming pool. Swimming in loose/cotton clothing is also not permitted in our swimming pool.
Facility Use Policy
Due to health and safety reasons, children under the age of 16 are not permitted to use the saunas, hydro jet pool and fitness studio.
Children 13 years and younger may use the pool when accompanied by a parent or guardian during the following days and times: Monday to Friday from 10am to 8pm and Saturday to Sunday including holidays from 10am to 10pm. Outside of these hours, children 13 and younger are not allowed on the pool premises. The swimming pool is the only area available for children within the spa. Spa treatments are not available to children under the age of 16. The spa is closed for maintenance on the first Monday of each month.
Dogs and cats are welcome at the hotel with no additional fee. One pet is allowed per room, with a maximum weight of 18 kilograms (40 pounds) per pet. A Sheraton Sweet Sleeper® Dog Bed and food and water bowls can be provided at no charge.
Guests with pets are required to sign damage waivers at check-in. Please inform our Reservations Department before your arrival if you will be bringing a pet. The hotel has right to refuse a reservation if advance notice has not been provided.
Every pet must be kept on a leash or in a carrier at all times in any public area. Except for guide dogs, pets are not allowed in food and drink venues, the fitness center, or the pool area. Disturbances such as barking must be curtailed so as not to inconvenience other guests.
For more information, please contact the Reservations Department or Guest Service Center at email@example.com.
Children 12 and younger are welcome to use the pool with adult supervision between 11am and 6pm.
Health & Well-Being Policies
Our hotel offers smoking and non-smoking guest rooms; however, smoking rooms cannot be guaranteed in advance. Please contact the hotel directly for further information.
Check Acceptance Policy
Personal checks are not accepted. Please contact the hotel for further information.
Credit/Debit Card Policy
Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.
Gift Certificate Policy
Gift certificates may be purchased through the reservations office. Please contact the reservation department for further assistance by email firstname.lastname@example.org or by phone.
We accept: cash, credit cards, bank transfer. A credit card authorization form is required for third party payment.
Resort Charge Policy
A resort fee of approximately 1 EUR or 4.20 PLN per person per night applies to a leisure stay of two or more nights. For more information, please contact the resort.