Guests must be 18 years or older with valid identification to reserve and check into a room.
Connecting Room Policy
Connecting rooms are subject to availability at check-in. Please request connecting rooms when making your reservation.
Extra Bedding Policy
An extra bed will be provided on request for a charge and are subject to availability. One rollaway bed can be accommodated in any room type at a nightly cost of 1000 INR. Cribs are available free of charge and are subject to availability. Please contact the hotel for further assistance.
Family Plan Policy
Up to two children under the age of 12 can stay for free in existing bedding. Children over the age of 12 will be charged as adults. Room rates that are inclusive of meals do not cover children under 12 years old. Instead, children under 12 years old would receive a 50% discount off the buffet meals at Feast.
Check-In & Checkout Policies
Early Arrival Policy
Early arrivals are based on availability and subject to the following charges: arrivals before 9am will be charged the full room rate for the previous night. Arrivals between 9am and 12pm will be charged 50% of the room rate. For additional assistance, please contact the hotel directly.
Early Departure Policy
Please notify the hotel of early departures 48 hours prior, to avoid the early departure charges of one night’s accommodation rate. Certain rate plans may require a minimum number of nights’ stay to qualify for the rate and inclusions. For additional assistance, please contact the hotel directly.
Guests must provide a valid government issued identification or a valid passport and visa for international travelers.
Late Checkout Policy
Late checkout is based on availability and subject to fees. Guests checking out after 12pm but before 6pm will be charged for half a day. Guests checking out after 6pm will be charged a full night's charge. For additional assistance, please contact the hotel directly.
The hotel has one disability accessible guest room available. For further information, please contact the hotel directly.
Alcohol service will only be provided to guests 18 years of age and older.
Regrettably, pets are not allowed at the hotel.
Health & Well-Being Policies
Parties are not permitted in guest rooms or suites. A noise complaint will result in an eviction from the hotel without a refund of that night’s charge.
At Sheraton Bangalore Hotel at Brigade Gateway, guest are permitted to smoke in designated areas. We offer smoking areas in our Feast and Durbar restaurants as well as designated smoking guest rooms.
Check Acceptance Policy
No personal checks are accepted.
Credit Card Policy
All major credit cards are accepted for payment; however, we do not offer cash advances on credit cards.
Gift Certificate Policy
All services mentioned in a gift certificate will be rendered subject to availability; prior reservation and confirmation; presentation of the original gift certificate prior to the service(s); and presence of the certificate owner with valid proof of identification. Any services provided other than those mentioned on the certificate will be charged as applicable and must be paid in full prior to departure. Gift certificates cannot be combined with any other promotion(s), discount offer(s), or limited-time benefit(s).
A valid credit card is required at check-in for payment of the room, tax, and incidentals. For debit card users, an immediate hold will be placed on the card that is equal to the room rate and tax, plus an additional 50% of the total room rate and tax for incidentals. If a guest is paying cash, a deposit equal to the room rate, tax and $50 USD per day will be collected at check-in.
To arrange payment via a third-party credit card, please contact the hotel's accounting department at least 72 hours prior to guest's arrival.