Club guests also have special access to the Club Lounge. A relaxing, upscale space, the Club Lounge offers complimentary breakfast, afternoon hors d’oeuvres and a variety of beverage options. Take advantage of the private Club Lounge where you can connect with friends, meet with your team, or simply relax by catching your favorite TV show. Need to get some work done? A copier/fax/printer and complimentary office supplies are ready to go.
Rates confirmed in USD are guaranteed in U.S. dollars when paid in U.S. cash or traveler's checks. Payments made by credit cards at the hotel will be charged in the local currency equivalent based on the daily exchange rate used by the hotel. Currency conversions by banks or credit card companies in processing payments are not within the control of the hotel and are subject to exchange rate fluctuations.
Until further notice, please note that Executive Deluxe Suites and Terrace Suites are not available.
Until December 31, 2015, there is an ongoing lobby refurbishment project. During this time, there might be some noise; however, all services and facilities will remain available. Please contact the hotel for further information.
We are pleased to serve and sell alcoholic beverages to guests 18 years old and above with valid photo identification.
Guests must be a minimum of 18 years old with a valid photo identification to make a reservation or check into the hotel.
We are pleased to offer babysitting services for children aged three and above for a fee; a minimum commitment of two hours.
The hotel has a limited number of connecting rooms. Please request connecting rooms upon reservation to ensure availability.
Please note that prices are quoted in Macau Patacas (MOP), may not include taxes and/or gratuities and are subject to change.
A fee equal to 50% of the daily room rate will apply to all early departures made without prior notice.
Standard check-in time is 3pm local time. In order to guarantee early check-in, we recommend reserving a room for the night prior. Please contact the hotel for more information on early check-in options for your arrival date.
Rollaway beds and baby cots are subject to availability. Rollaway beds are included in extra adult charge or available for a fee separately. Baby cots are complimentary. Please submit request for extra bedding at the time of reservation.
Rollaways, child rollaways and cribs can be arranged and are subject to availability and applicable fees.
Sheraton Club access for children staying in existing or additional bedding is subject to additional charges.
For security purposes, valid photo identification is required at check-in. Accepted forms of identification include passports, resident ID cards and/or proof of age cards.
Standard checkout is at 11am local time. We are pleased to offer late checkout for an additional fee. For late checkout between 11am and 6pm, a 50% daily room rate will apply. For checkout after 6pm, a full daily room rate will apply.
The hotel does not allow pets at this time.
Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.
We are pleased to accept third-party payment requests if and when the following three conditions have been met: (1) The credit card holder fully completes a Credit Card Authorization Form and faxes it to the hotel at (853) 8113 2928, along with a copy of the front and back of the credit card and a photo ID or passport of the credit card holder, a minimum of seven days prior to the staying guest’s arrival. (2) The credit card holder’s documents have been completely authenticated. (3) The room charges have been successfully charged before the staying guest’s arrival. If these three conditions have not been met, the staying guest will be fully responsible for all charges upon arrival.
Smoking is permitted exclusively on designated smoking floors, on pool decks and in designated smoking areas outside the hotel.