Sheraton Chicago Northbrook Hotel Announcements & Policies


Sheraton Club Lounge

Club guests also have special access to the Club Lounge. A relaxing, upscale space, the Club Lounge offers complimentary breakfast, afternoon hors d’oeuvres and a variety of beverage options. Take advantage of the private Club Lounge where you can connect with friends, meet with your team, or simply relax by catching your favorite TV show. Need to get some work done? A copier/fax/printer and complimentary office supplies are ready to go.

Hotel Policies

3:00 PM     12:00 PM

ADA Policy

The hotel is compliant with ADA. ADA compliant guest rooms are available.

Alcohol Policy

Alcoholic beverage service is restricted to those 21 years or older (with valid identification). Patrons up to 30 years of age will be asked to provide identification.

Age Requirement Policy

Guests must be 21 years or older with photo identification to reserve a room.

Check Cashing Policy

Check cashing services are available to guests who present valid identification. There is a limit of $50 per day.

ID Requirement

Guests must present a valid state ID and credit card at check-in.

Pet Policy

The hotel accepts dogs up to 80 pounds. No other pets are permitted. Guests must sign a waiver upon check-in for damage and cleaning. Dogs must also be chaperoned at all times. Dogs cannot be left unattended in the guest rooms and they are not allowed in the food and beverage outlets. A $50.00 USD per day cleaning fee will apply. Please contact the hotel for further information.

Credit/Debit Card Policy

Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.

Payment Policy

A form of payment is expected at check-in.  All major credit cards are accepted. Checks are accepted with current driver’s license and major credit card.

Smoking Policy

The hotel is a 100% smoke free. A $200.00 cleaning fee will apply if necessary. Designated smoking areas are available outside of the hotel.

Waitlist Policy

Hotel does offer a waitlist. Contact hotel directly.