Sheraton Milan Malpensa Airport Hotel & Conference Centre Announcements


Sheraton Club Lounge

Club guests also have special access to the Club Lounge. A relaxing, upscale space, the Club Lounge offers complimentary breakfast, afternoon hors d’oeuvres and a variety of beverage options. Take advantage of the private Club Lounge where you can connect with friends, meet with your team, or simply relax by catching your favorite TV show. Need to get some work done? A copier/fax/printer and complimentary office supplies are ready to go.

Hotel Policies

3:00 PM     12:00 PM

Accessibility Policy

Our hotel features guest rooms and public areas that are disability accessible. Wheelchairs are available for rental upon request.

Age Requirement Policy

Guests must be 18 years or older with photo identification to reserve a room.

Check Policy

Personal checks are not accepted.

Connecting Room Policy

Connecting rooms are available upon request and subject to availability. Please contact the hotel directly to make arrangements.

Early Departure Policy

Departure dates are confirmed upon check-in. Guests departing prior to their scheduled departure date may incur a charge of one night's room rate.

Reservations on prepaid rates cannot be amended without losing the full deposit. Please contact the hotel for further information.

Early Arrival Policy

We are pleased to accommodate early arrivals, based on availability. Checking in before 3pm is complimentary; before 12pm, 50% of the room rate applies. For guaranteed arrivals, guests must reserve the room for the previous night at the full room rate.

Family Plan Policy

Children who are 12 or younger sleep for free in the existing bedding of a room shared with a paying adult. Rollaways, child rollaways and cribs may incur extra charges.

Gift Certificate Policy

Gift certificates are accepted. To redeem, please contact the hotel directly.

Late Checkout Policy

Late checkout is available subject to availability. For checkout before 6pm, 50% of one night's room rate will apply. Checkout after 6pm will incur one night's room rate.

Occupancy Policy

The maximum occupancy for all room types is three persons including children and infants.

Pet Policy

The hotel welcomes dogs and cats under 15 kilograms. A maximum of one pet per room is permitted, and a pet waiver must be signed at check-in. Pets are not permitted in public areas and must be leashed at all times. Guests will be responsible for any excessive damage or cleaning required.

Credit/Debit Card Policy

Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.

Payment Policy

A non-guest wishing to pay for a guest in the hotel must request an authorization form prior to guest's arrival. The non-guest will need to specify what can be charged to the credit card and return the form by fax.

Guests wishing to pay by company invoice must send a fax with request of invoice. All direct billing must first be approved by our accounts department prior to the guest’s arrival. Please specify on the fax which charges should be invoiced back to the company.

Smoking Policy

The hotel is pleased to accommodate requests for both smoking and non-smoking guest rooms. Please note that smoking is not permitted in the common areas of the hotel per Italian law. Smoking is only allowed in designated outdoor areas.

Voucher Acceptance Policy

Vouchers are accepted by contracted travel agencies and tour operators. Please contact the hotel for further information.