Sheraton Fisherman's Wharf Hotel Announcements

Hotel Policies

3:00 PM     12:00 PM

ADA Policy

The hotel is compliant with current ADA requirements.

Alcohol Policy

Alcoholic beverage service is restricted to those 21 years or older (with valid identification).

Age Requirement Policy

Guests must be 18 years of age or older with valid picture ID to reserve a room.

Check Cashing Policy

Check cashing services are available to guests who present a valid, major credit card (photo identification). There is a limit of $100 per day and $250 per week (stay).

Connecting Room Policy

Connecting rooms are available but not guaranteed and need to be requested. Please contact the hotel directly to make these arrangements.

Credit Card Policy

Whenever a credit card is used to pre-pay a reservation, that card must be presented to the hotel at check-in. If the guest is not the card holder then a credit card authorization form must be completed and sent to the hotel at least 48 hours before the arrival date.

Early Departure Policy

A guest may change a reservation’s departure date prior to check-in without incurring a fee. After check-in, a fee of 100 USD will be charged for an early departure.

Gift Certificate Policy

In order to book a room using a gift certificate, please call the phone number listed on the gift certificate.

Pet Policy

The hotel welcomes household dogs and cats. Guests are responsible for any damage. Pets must be on a leash or in a crate when in public areas of the hotel. Any guest with a pet will be asked to sign a waiver and provide a cell phone number in case the hotel needs to call about a pet-related issue. No deposits are required. The hotel does not have a size or weight limit for pets.

Credit/Debit Card Policy

Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.

Smoking Policy

All guest rooms and inside public spaces are 100% non-smoking. A 250 USD cleaning fee will be charged to any guest who violates this policy. Smoking is allowed in the following outside areas: fire pit locations, courtyard, and the swimming pool.