Sheraton Denver Downtown Hotel Announcements & Policies


Sheraton Club Lounge

Club guests also have special access to the Club Lounge. A relaxing, upscale space, the Club Lounge offers complimentary breakfast, afternoon hors d’oeuvres and a variety of beverage options. Take advantage of the private Club Lounge where you can connect with friends, meet with your team, or simply relax by catching your favorite TV show. Need to get some work done? A copier/fax/printer and complimentary office supplies are ready to go.

Hotel Policies

3:00 PM     11:00 AM

ADA Policy

The hotel is compliant with ADA. ADA compliant guest rooms are available.

Alcohol Policy

Alcoholic beverage service is restricted to those 21 years or older (with valid identification).

Age Requirement Policy

Guests must be 21 years or older with photo identification to reserve a room.

EMV/Chip & PIN Credit Card Policy

Please be aware this hotel is EMV/Chip & PIN ready and your credit card’s PIN may be necessary for you to check-in to the hotel.  If you are not aware of the PIN for your chip credit card, or are unsure if your card requires a PIN, please contact the financial institution that issued your credit card for clarity and to secure your PIN. 

Check Cashing Policy

Check cashing services are available to Gold and Platinum Starwood Preferred Guest members who present valid identification. There is a limit of 50 USD per day.

Early Departure Policy

Departure dates are confirmed during check-in. Guests departing prior to their scheduled departure date will incur a charge of one day's room rate plus tax.

Early Arrival Policy

We are pleased to offer complimentary early arrival upon request and subject to availability. To guarantee early arrival, guests must reserve the room for the previous night, at the full room rate.

Extra Bedding Policy

The Sheraton Sweet Sleeper Rollaway Bed is available in rooms with a king-size bed.

Late Checkout Policy

We are pleased to offer late checkout upon request and subject to availability. Late checkout is complimentary until 1pm. Between 1pm and 4pm, a fee of 35 USD applies. From 4pm to 8pm, guests are charged 50% of the nightly room rate.

Pet Policy

We are happy to accommodate dogs up to 40 pounds and offer Sheraton Sweet Sleeper® Dog Beds, along with bowls for our four-legged friends. A dog must not be left alone in a guest room, and a guest must notify housekeeping when the room can be cleaned in the dog’s absence. A surcharge may be assessed if significant cleaning is required or if the room is damaged. A dog must be leashed or in a carrier in all public areas. Dogs are not allowed in restaurants or the pool area.

Credit/Debit Card Policy

Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.

Purchase Order Acceptance Policy

Purchase orders are accepted and must be submitted to the accounting department prior to arrival.

Smoking Policy

All guest rooms and public spaces are 100% non-smoking. A 300 USD cleaning fee will be charged to any guest who violates the smoking policy.