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Sheraton Club Lounge

Club guests also have special access to the Club Lounge. A relaxing, upscale space, the Club Lounge offers complimentary breakfast, afternoon hors d’oeuvres and a variety of beverage options. Take advantage of the private Club Lounge where you can connect with friends, meet with your team, or simply relax by catching your favorite TV show. Need to get some work done? A copier/fax/printer and complimentary office supplies are ready to go.

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15.00 Uhr     12.00 Uhr

ADA Policy

The hotel is compliant with the Americans with Disabilities Act. ADA-compliant guest rooms are available. For more information, please contact the hotel directly.

Alcohol Policy

Alcoholic beverage service is restricted to those 21 years or older (with valid identification).

Drinks brought into the hotel are permitted to be consumed in the privacy of your guest room. Outside drinks are not permitted in the hotel’s public areas, including the lobby, corridors, Draft Media Sports Lounge, and meeting venues.

Age Requirement Policy

Guests must be 18 years or older with photo identification to reserve a room.

EMV/Chip & PIN Credit Card Policy

Please be aware this hotel is EMV/Chip & PIN ready and your credit card’s PIN may be necessary for you to check-in to the hotel.  If you are not aware of the PIN for your chip credit card, or are unsure if your card requires a PIN, please contact the financial institution that issued your credit card for clarity and to secure your PIN. 

Check Policy

The hotel does not cash checks for guests.

Connecting Room Policy

Please contact the hotel directly to inquire about connecting rooms.

Family Plan Policy

Children 17 and under sleep free in existing room bedding. Rollaways, child rollaways and cribs may incur extra charges

Gift Certificate Policy

To purchase or redeem a gift certificate, please contact the hotel directly.

Package Handling Policy

There is a package handling fee for all incoming and outbound packages. For exact fee, please contact Penfield's Office and Gift Shop—located on-site—at penfields4@penfields.com or (214) 303-4141.

Pet Policy

We welcome dogs and cats weighing less than 50 pounds.

Credit/Debit Card Policy

Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.

Payment Policy

A credit card authorization for a third-party reservation must be requested at least 72 hours before a guest’s arrival. A request for a credit card authorization will not be accepted at check-in.

At check-in, every guest must present a credit card that matches valid identification.

Firearm Policy

The safety and security of our guests and associates is of the utmost importance. The hotel prohibits any person from carrying any firearm in any manner onto the hotel premises, which are private property. Any firearm, whether it is a handgun or a long-barreled gun, carried onto the premises must be surrendered to hotel security for safekeeping. A guest who fails to abide by this policy may be asked to leave the premises.

Exempted from this policy are law enforcement officers and designated military personnel who are on duty and required to carry firearms in the performance of their duties. Civilians, even those who are licensed and permitted to carry a firearm openly or concealed under local, state, or federal law, are not exempt from this policy

Smoking Policy

All guest rooms and public spaces are 100% non-smoking. A $200 cleaning fee will be charged to any guest who violates the smoking policy. A designated smoking area is provided for guests outside, near the front entrance area.

Waitlist Policy

Hotel does not offer a waitlist.