Sheraton Dallas Hotel


Sheraton Club Lounge

Club guests also have special access to the Club Lounge. A relaxing, upscale space, the Club Lounge offers complimentary breakfast, afternoon hors d’oeuvres and a variety of beverage options. Take advantage of the private Club Lounge where you can connect with friends, meet with your team, or simply relax by catching your favorite TV show. Need to get some work done? A copier/fax/printer and complimentary office supplies are ready to go.

Special Conditions

Important Notice Regarding Customer Payment Cards

Please go to for information regarding a recent payment card security issue

Hotel Policies

3:00 PM     12:00 PM

ADA Policy

The hotel is compliant with the Americans with Disabilities Act. ADA-compliant guest rooms are available. For more information, please contact the hotel directly.

Alcohol Policy

Alcoholic beverage service is restricted to those 21 years or older (with valid identification).

Drinks brought into the hotel are permitted to be consumed in the privacy of your guest room. Outside drinks are not permitted in the hotel’s public areas, including the lobby, corridors, Draft Media Sports Lounge, and meeting venues.

Age Requirement Policy

Guests must be 18 years or older with photo identification to reserve a room.

Check Policy

The hotel does not cash checks for guests.

Connecting Room Policy

Please contact the hotel directly to inquire about connecting rooms.

Family Plan Policy

Children 17 and under sleep free in existing room bedding. Rollaways, child rollaways and cribs may incur extra charges

Gift Certificate Policy

To purchase or redeem a gift certificate, please contact the hotel directly.

Package Handling Policy

There is a package handling fee for all incoming and outbound packages. For exact fee, please contact Penfield's Office and Gift Shop—located on-site—at or (214) 303-4141.

Pet Policy

We welcome dogs and cats weighing less than 50 pounds.

Credit/Debit Card Policy

Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.

Smoking Policy

All guest rooms and public spaces are 100% non-smoking. A $200 cleaning fee will be charged to any guest who violates the smoking policy. A designated smoking area is provided for guests outside, near the front entrance area.

Waitlist Policy

Hotel does not offer a waitlist.