Sheraton Suites Plantation Announcements

Hotel Policies

3:00 PM     12:00 PM

ADA Policy

The hotel is compliant with ADA. ADA compliant guest rooms are available.

Alcohol Policy

Alcoholic beverage service is restricted to those 21 years or older (with valid identification).

Age Requirement Policy

Guests must be 21 years of age or older to reserve and check into a room. Valid government ID is required at check-in

Check Cashing Policy

Gold and Platinum Starwood Preferred Guest members have a limit of 300 USD per stay or 100 USD per day. Guests must present a valid major credit card and photo identification.

Connecting Room Policy

Connecting suites are not available. The hotel can accomodate requests for side-by-side suites (upon availability). Please contact the front desk for more information.

Extra Bedding Policy

The hotel does not offer rollaway beds. All suites features a queen size sleeper sofa bed.

Gift Certificate Policy

To redeem a gift certificate, please contact the hotel directly.

Package Handling Policy

There is a 3 USD per package fee to receive packages. If the name on the package does not match the name that is on the reservation, the package will be sent back to the original sender. Please contact the front desk for additional information.

Pet Policy

One dog up to 40 pounds and over 6 months of age are allowed. Guests are responsible for any damage caused by the dog. A pet waiver form must be completed and signed upon check-in.

Credit/Debit Card Policy

Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.

Payment Policy

In addition to the credit card requirement for reservations, a valid credit card must be presented at check-in. If a guest wishes to pay cash at check-in or checkout, a credit card must still be provided.

Smoking Policy

All guest rooms and public spaces are 100% non-smoking. A $200.00 cleaning fee will be charged to any guest who violates the smoking policy.