Sheraton Salzburg Hotel


Sheraton Club Lounge

Club guests also have special access to the Club Lounge. A relaxing, upscale space, the Club Lounge offers complimentary breakfast, afternoon hors d’oeuvres and a variety of beverage options. Take advantage of the private Club Lounge where you can connect with friends, meet with your team, or simply relax by catching your favorite TV show. Need to get some work done? A copier/fax/printer and complimentary office supplies are ready to go.

Special Conditions

Possible VAT Change

Our prices include the applicable VAT (value added tax). Should the VAT rate be raised after room booking, the relevant VAT rate will be the rate applicable during the period of your stay in our Hotel. The room price may be increased thereby.

Hotel Policies

2:00 PM     12:00 PM

Alcohol Policy

Alcoholic beverage service is restricted to those 18 years or older (with valid identification).

Age Requirement Policy

Guests must be 18 years or older to reserve a room.

Check Cashing Policy

Personal checks are not accepted. 

Currency Fluctuations

Rates confirmed in USD are guaranteed in U.S. dollars when paid in U.S. cash or traveler's checks. Payments made by credit cards at the hotel will be charged in the local currency equivalent based on the daily exchange rate used by the hotel. Currency conversions by banks or credit card companies in processing payments are not within the control of the hotel and are subject to exchange rate fluctuations.

Early Departure Policy

An early departure fee may be imposed on guests departing prior to their scheduled departure date.

Early Arrival Policy

Early check-in is always on a by request basis. If the guest would like a guaranteed early check-in, the room should be reserved for the night before as well. 

Extra Bedding Policy

A child-sized rollaway is free of charge; however a fee applies for an adult rollaway.
Cribs are provided upon request. Hotel does not provide blankets, bumpers or pillows with our cribs. Guests must bring their own.

Family Plan Policy

Children who are 12 or younger sleep for free in the existing bedding of a room shared with a paying adult. Rollaways, child rollaways and cribs may incur extra charges.

Gift Certificate Policy

To purchase or redeem a gift certificate, please contact the hotel directly.

Late Checkout Policy

Late checkout is possible at a charge based upon availability.

Pet Policy

Pets are allowed in guest rooms and hotel restaurants for an additional fee.

Credit/Debit Card Policy

Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.

Payment policy

Third Party Credit Card – A non-guest wishing to pay for a guest in the hotel must fax/e-mail a copy of the front and back of the credit card along with a credit card authorization form prior to the guest’s arrival. Credit card authorization forms can be obtained directly from the hotel.

Company Invoice – The company to be invoiced must send a fax with request of invoice. All direct billing must first be approved by our accounts department. Please specify on the fax which charges should be invoiced back to the company. Must be arranged prior to the guest’s arrival.

Smoking Policy

All guest rooms are non-smoking. A desginated smoking area is available in our piano bar.