Rollaway beds and cribs are subject to availability and cannot be guaranteed. Extra bedding should be requested when booking your reservation. Availability will be confirmed upon arrival.
Family Plan Policy
Up to two children who are 12 or younger sleep for free in the existing bedding of a room shared with a paying adult. Children ages 4 to 12 also receive a 50% discount on food and beverage items when ordering off the standard restaurant menu or full buffet.
Three adults are allowed per room. A fee will apply for any additional guests.
Alcoholic beverage service is restricted to those 20 years or older (with valid identification) by Korean law.
Facility Use Policy
The sauna is only available to in-house guests and fitness members aged 16 and older. In addition, the Sheraton Club Lounge is only available for guests age 14 and older.
Children ages under 13 must be accompanied by a parent or adult guardian. Swimming suit and swimming cap are required in the pool. Play equipment, such as tubes, balls, etc., is not allowed in the pool. Life jackets and arm tubes are permitted.
Health & Well-Being Policies
All indoor areas are 100% non-smoking. A smoking area is located outside of the lobby. A 250,000 KRW deep cleaning fee will be charged to any guest who violates the smoking policy.