Guests must be 18 years or older with photo identification to reserve a room.
Connecting Room Policy
The following pairs of room types can connect: Deluxe Room (twin beds) and Premiere Room (king bed); Grand Suite (king bed) and Deluxe Room (king bed); and Grand Suite (king bed) and Premiere Room (king bed). Connecting rooms cannot be guaranteed in advance; please contact the resort to confirm availability.
Extra Bedding Policy
Rollaways are available for a fee. Please contact the resort for further information.
Family Plan Policy
Room rates include the accommodation of children (17 years old or younger) who sleep in the existing bedding of a guest room. Rollaway beds and cribs may incur extra charges. Additional fees may apply if your room rate includes breakfast or other benefits.
The maximum occupancy for most room types is three adults. The presidential suite and villas can accommodate more than three adults. Please contact the resort for further information.
Suite Night Award Cancellation Policy
Suite Night Award requests may be cancelled until 2 p.m. local hotel time the day before you arrive, as long as the Awards have not already been confirmed for use on a reservation. Once your Awards have been confirmed, you must cancel the entire reservation to be credited back all the Awards; however, after 3 p.m. local hotel time the day before you arrive, a reservation cancellation will result in the forfeiture of all Suite Night Awards applied to the entire reservation. This is in addition to any other cancellation penalties applicable to the reservation itself.
The resort does offer a waitlist. Please contact the resort directly to be placed on the waitlist. Guest should provide a phone number and will be called if a room becomes available.
Early Arrival Policy
The resort’s regular check-in time is 3pm. One night’s room charge will be applied to an early check-in before 10am. A fee of 250 CNY, plus a 10% service charge and 6% value added tax per hour, will be applied to an early check-in between 10am and 3pm.
Early Departure Policy
A fee will apply for early departures of guests whose booked rates have been prepaid, require a minimum length of stay, or occur on the resort’s peak dates (the Spring Festival and the National Holiday period). This early departure fee will be the total room charges plus a 10% service charge and 6% value added tax of the remaining stay that has been reserved.
Late Checkout Policy
Late checkouts are based on availability for a fee. The resort's departure time is 12pm on the departure day. A fee of 250 CNY plus 10% service charge and 6% value added tax per hour will be applied to late checkout between 1pm to 6pm. A one night room rate will be charged for late checkouts after 6pm.
Alcoholic beverage service is restricted to those 18 years or older (with valid identification).
Pets are not allowed.
All guests must provide valid photo identification, such as a passport or ID card, at check-in.
Smoking and non-smoking guest rooms are available. Smoking is not permitted in public areas, including meeting spaces and dining venues.
Check Acceptance Policy
No personal checks are accepted.
Gift Certificate Policy
To purchase or redeem a gift certificate, complimentary room voucher, or VIP card, please contact the resort directly. Gift certificate reservations are subject to room availability as well as the terms and conditions specified on the voucher. A valid voucher must be presented at check-in time.
The resort does not accept third-party credit cards as a payment option. Bank transfers normally require three working days before a guest’s arrival day to process. A guest must present a credit card at the front desk for payment to be processed. Please contact the resort for additional information.