Suite Night Award requests may be cancelled until 2 p.m. local hotel time the day before you arrive, as long as the Awards have not already been confirmed for use on a reservation. Once your Awards have been confirmed, you must cancel the entire reservation to be credited back all the Awards; however, after 3 p.m. local hotel time the day before you arrive, a reservation cancellation will result in the forfeiture of all Suite Night Awards applied to the entire reservation. This is in addition to any other cancellation penalties applicable to the reservation itself.
Check-In & Checkout Policies
Early Departure Policy
A departure date can be changed before or at check-in, but a change may result in a rate change due to availability. A change in a departure date after a guest’s check-in will result in a fee of one night’s room rate plus taxes. For additional information, please contact the hotel directly.
Alcoholic beverage service is restricted to those 18 years or older.
Pets are allowed.
Health & Well-Being Policies
All guest rooms and inside public spaces are 100% non-smoking. A 1,000 BRL cleaning fee will be charged to any guest who violates this policy. Smoking is only allowed in the areas outside the hotel and the swimming pool.
Check Acceptance Policy
Personal checks are not accepted.
Rates confirmed in USD are guaranteed in U.S. dollars when paid in U.S. cash or traveler's checks. Payments made by credit cards at the hotel will be charged in the local currency equivalent based on the daily exchange rate used by the hotel. Currency conversions by banks or credit card companies in processing payments are not within the control of the hotel and are subject to exchange rate fluctuations.