Sheraton Sao Paulo WTC Hotel Announcements

Hotel Policies

3:00 PM     12:00 PM

Alcohol Policy

Alcoholic beverage service is restricted to those 18 years or older.

Check Acceptance Policy

Personal checks are not accepted.

Currency Fluctuations

Rates confirmed in USD are guaranteed in U.S. dollars when paid in U.S. cash or traveler's checks. Payments made by credit cards at the hotel will be charged in the local currency equivalent based on the daily exchange rate used by the hotel. Currency conversions by banks or credit card companies in processing payments are not within the control of the hotel and are subject to exchange rate fluctuations.

Early Departure Policy

A departure date can be changed before or at check-in, but a change may result in a rate change due to availability. A change in a departure date after a guest’s check-in will result in a fee of one night’s room rate plus taxes. For additional information, please contact the hotel directly.

Pet Policy

Pets are allowed.

Smoking Policy

All guest rooms and inside public spaces are 100% non-smoking. A 1,000 BRL cleaning fee will be charged to any guest who violates this policy. Smoking is only allowed in the areas outside the hotel and the swimming pool.