Sheraton Gateway Los Angeles Hotel Announcements & Policies


Sheraton Club Lounge

Club guests also have special access to the Club Lounge. A relaxing, upscale space, the Club Lounge offers complimentary breakfast, afternoon hors d’oeuvres and a variety of beverage options. Take advantage of the private Club Lounge where you can connect with friends, meet with your team, or simply relax by catching your favorite TV show. Need to get some work done? A copier/fax/printer and complimentary office supplies are ready to go.

Hotel Policies

3:00 PM     12:00 PM

ADA Policy

The hotel is compliant with ADA. ADA compliant guest rooms are available.

Alcohol Policy

Alcoholic beverage service is restricted to those 21 years or older (with valid identification).

Age Requirement Policy

Guests must be 21 years or older with valid identification to reserve a room.

Check Policy

Check-cashing services are not available at the hotel.

Certified personal checks are accepted only as final payment for guest charges. A valid, government-issued photo ID is required. Should you wish to make pre-payment by check, please contact our Accounting Department at least two weeks in advance.

Connecting Room Policy

We honor requests for connecting rooms when possible, subject to availability. Connecting options are between rooms with two double beds and one king-size bed. Please contact the hotel directly to make arrangements.

Credit Card Policy

Guests must present a valid credit card upon check-in.

Early Departure Policy

Checkout dates are confirmed at check-in. Departures prior to the scheduled date may be subject to a 50 USD early departure fee.

Early Arrival Policy

The hotel is pleased to accommodate early arrivals upon request, subject to availability. Check-in before 12pm will incur a fee of 50 USD. A guest arriving before 10am must reserve the room for the previous night at the full room rate to guarantee an early check-in.

Extra Bedding Policy

Rollaway beds can be arranged in guest rooms with king-size beds and in all suites, fees may apply. We also offer cribs, which can be set up in all guest rooms and suites.

Gift Certificate Policy

To redeem gift certificates, please call hotel directly.

ID Requirement

A valid, government-issued photo ID must be presented at check-in.

Late Checkout Policy

Late checkouts may be requested and are subject to availability. For checkouts between 12pm and 6pm, a fee of 50 USD applies. After 6pm, the full room rate applies.

Package Handling Policy

A 5 USD handling fee applies for each package received at hotel. There is no fee for outgoing packages. Please contact hotel for group package arrangements.

Pet Policy

We welcome one dog weighing up to 50 pounds per room. A non-refundable cleaning fee of 50 USD will be charged per stay. Guests must also sign our Pet Waiver which includes acceptance of financial responsibility for possible damages, a notice of hotel areas where pets are not allowed, and an agreement that the pet will not be left unattended in guest room. Restrictions do not apply to service animals.

Credit/Debit Card Policy

Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.

Smoking Policy

All guest rooms and public spaces are 100% non-smoking. Should evidence of smoking be found in a guest room, a cleaning fee of 200 USD will apply.

Tax Exempt Policy

Individuals traveling on business for, and employed by, either the U.S. Federal Government or the State of California may be exempt from the hotel occupancy tax. A valid ID verifying government employment must be presented, and a Tax Exemption Form must be completed. Government contractors as well as employees of states other than California or local government entities are not eligible for tax-exempt status.