Sheraton Maldives Full Moon Resort & Spa

Special Conditions

Mandatory Transportation Information

The resort is a 20- to 25-minute speedboat ride from Ibrahim Nasir International Airport (MLE). The resort requires flight details at least 24 hours in advance to arrange a speedboat transfer. For more information or to confirm transportation, please contact the resort directly. Additional information can be found in our Transportation Options.

New Green Tax Beginning November 1, 2015

Beginning November 1, 2015, a new Green Tax of 6 USD per day per person will go into effect. This will be in addition to the 10% Service Charge and the 12% Goods and Services Tax.

Mandatory New Year's Eve Dinner: December 31, 2015

There will be a compulsory New Year's Eve dinner supplement for all guests staying over or arriving on December 31, 2015. The rate is 431 USD per adult and 172 USD per child ages 2 to 11. This will be automatically added to the room bill. Please contact the resort for further information.

Hotel Policies

2:00 PM     12:00 PM

Alcohol Policy

Alcoholic beverage service is restricted to those 18 years or older (with valid photo identification). Alcohol must be consumed within the resort area.

The following items are prohibited in the Maldives and will be retained at customs upon arrival: religious materials offensive to Islam, idols for worship, pornographic materials, narcotics and psychotropic substances, arms, alcohol and spirits, pork and its byproducts, dogs, and dangerous animals.

Babysitting/Child Care Policy

Babysitting service is available upon request with a minimum of 24 hours advance notice. Fees apply.

Check Cashing Policy

The resort does not offer check cashing services.

Connecting Room Policy

Requests for connecting rooms cannot be guaranteed at the time of booking due to limited inventory.

Credit Card Policy

All major credit cards are accepted except Diners Club.

Dress Code

Due to Maldives' tropical climate and resort location, smart or casual wear is acceptable throughout the resort. However, footwear is requested to be worn in all restaurants. In addition:

  • Swim suits must be covered in all restaurants
  • Wet towels or clothing are not permitted in any restaurants

Early Departure Policy

Early departures will be treated as cancellations and will result in a 100% cancellation fee for all remaining accommodation dates.

Early Arrival Policy

Early check-in between 8am and 2pm will be subject to room availability at the time of arrival and cannot be guaranteed. In case of early arrival before 8am, an additional night must be pre-booked to secure room availability.

Extra Bedding Policy

Rollaway beds are permitted in the Island and Beachfront Cottages only. A maximum of one rollaway bed is allowed per cottage. Fees apply.

Information for Guests with Children

Children under the age of 8 cannot be accommodated in the resort’s Water Bungalows, Water Villas, Water Suites, and Ocean Pool Villas due to their designs and layouts. A child above the age of 8 is allowed in one of these accommodations when staying with a parent, with a maximum of two guests per room, including the child.

Children who are 11 or younger sleep for free in the existing bedding of a room shared with a paying adult. Rollaways, child rollaways, and cribs may incur extra charges.

Occupancy Policy

All the accommodation including the Beachfront Deluxe, Water Bungalow, Water Villa and Ocean Villa can accommodate a maximum of 2 persons. No extra bed can be added in the room due to space constraints.

For families with children, the suitable choices of accommodations are the Island Cottage or the Beachfront Cottage. We allow a maximum of two adults and two children per room. Only one extra bed can be placed in these cottages.

Pet Policy

Pets are not allowed

Payment Policy

The resort accepts cash payments in U.S. dollars and euros only. Additionally, foreign currency exchange is available at the resort for major international currencies. Due to rules established by Maldivian banks, the resort is not able to accept USD notes from the 1990s or any note that is damaged (e.g., torn, dirty, pen marks). The resort does not accept traveler’s checks.

Transportation Resort Charge Policy

The resort will arrange combined speedboat transfers to and from Male International Airport and the fee is 136 USD per person (inclusive of the 12% GST and 10% Service Charge). International flight details are required to arrange transfers.

Some rate plans are inclusive of the transfer fee. Please check the rate description. Other terms and conditions may apply.

Cooking Policy

Kindly note that cooking in guest accommodations is strictly prohibited for health and safety reasons. Resort management reserves the right to apply a fine.

Smoking Policy

Please note that smoking is not permitted indoors in any of the accommodations. Smoking is permitted on the outdoor terraces or balconies of the villas. Smoking is also permitted in designated public areas within the resort.