Club guests also have special access to the Club Lounge. A relaxing, upscale space, the Club Lounge offers complimentary breakfast, afternoon hors d’oeuvres and a variety of beverage options. Take advantage of the private Club Lounge where you can connect with friends, meet with your team, or simply relax by catching your favorite TV show. Need to get some work done? A copier/fax/printer and complimentary office supplies are ready to go.
For TDD equipment and wheelchair rental/availability, please contact hotel at email@example.com.
Alcoholic beverage service is restricted to those 19 years or older (with valid identification). Outside alcohol is not permitted.
Guests must be 19 years or older to reserve a room. Guests under the age of 19 must be accompanied by an adult.
The hotel accepts personal and company checks.
Please contact the hotel directly to request connecting rooms. To ensure availability, contact the hotel with your request as early as possible prior to arrival.
Cribs are free of charge. Rollaway beds are available by request; however, availability is not guaranteed. Rollaways are not allowed in rooms with two double beds. Restrictions apply to other rooms as well. Please contact the reservations department for further information.
Children 18 years and under stay free when accompanied by an adult. Children 5 years and under eat free from Kid's Menu. Kid's Menu is available for children 12 and under.
For security purposes, valid photo identification is required at check-in. Acceptable forms include a drivers license, passport, and/or proof of age card.
There is a package handling fee for all incoming packages. The fee is $3.00 per package plus a 13% HST, Harmonized Sales Tax.
The hotel accepts dogs that weigh 80 lbs or less. Guests must sign waiver upon check-in regarding damage and cleaning details. Available amenities include: Sheraton Sweet Sleeper Dog Bed, Sheraton dog bowl and mat, "dog in room" sign, and pet welcome kit.
Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. If a debit card was provided as payment, a cash refund will be provided for funds held in excess of the amount actually incurred and charged.
We accept all major credit cards and cash (with deposit). All Direct Bill Accounts and Purchase Orders must be pre-approved through our accounting department.
For payment arrangements to third party credit card, please contact the hotel’s accounting department at least 72 hours prior to guests arrival. Monday through Friday, please call Beverly Bennett at (709) 758-8158 or email firstname.lastname@example.org. After hours, please speak to the Manager on Duty.
Children under 16 must be supervised by an adult in and around the pool area. Children under 16 are not permitted in the whirlpool.
All guest rooms and public spaces are 100% non-smoking. A $200 cleaning fee will be charged to any guest who violates the smoking policy.
We do accept waitlist reservations. Please contact the hotel directly.