Sheraton Club Lounge
Located on preferred floors, Sheraton Club guest rooms offer upgraded amenities, free bottled water, and complimentary fitness center access. Club guests also have special access to the Club Lounge. A relaxing, upscale space, the Club Lounge offers complimentary breakfast, afternoon hors d’oeuvres and a variety of beverage options. Take advantage of the private Club Lounge where you can connect with friends, meet with your team, or simply relax by catching your favorite TV show. Need to get some work done? A copier/fax/printer and complimentary office supplies are ready to go.
The hotel is compliant with ADA. ADA compliant guest rooms are available. For more information and to secure a wheelchair or handicap accessible room, please contact the hotel directly.
Alcoholic beverage service is restricted to those 21 years or older (with valid identification).
Age Requirement Policy
Guests must be at least 21 years of age to be a registered guest. Guests are required to present valid ID at check-in to show proof of age.
Check cashing services are not available. For your convenience there is an ATM located adjacent to the restaurant.
Personal checks are not accepted as a method of payment. Please contact the front desk for more information.
Connecting Room Policy
Connecting rooms can not be guaranteed. However, the hotel will do its absolute best to accommodate all requests. Parties wishing to occupy connecting or adjoining rooms must all be present at check-in together for the hotel to accommodate the request to ensure privacy for all guests. Please contact the hotel directly for more information.
Credit Card Policy
The credit card holder must be present in order for the hotel to accept their credit card as a form of payment.
Please contact the Front Desk at (262) 364-1100 for a credit card authorization form if the card holder will not be at the hotel.
Early Departure Policy
Please verify check-out date at time of check-in. Early departure fees will apply for checking out before the departure date confirmed at check-in. For additional information, please contact the Front Desk.
Early Check-In Policy
Early check-ins depend on the date and room type requested. Please call the hotel after 8am on the day of arrival to check availability. You can reach the hotel at (262) 364-1100.
Gift Certificate Policy
Gift certificate reservations can be made by calling (800) 325-3535. Please advise the reservation agent that you will be redeeming a Gift Certificate. Restrictions may apply. The gift certificate, photo ID and method of payment for incidental charges will be required upon check-in.
A valid government issued picture ID (drivers license, passport, etc.) must be shown at check-in.
Late Checkout Policy
Late checkouts are available depending on room type and date requested. Please contact the front desk of hotel for availability and costs.
Package Handling Policy
There is a package handling fee for all incoming and outbound packages. Please contact the hotel directly for the exact fee.
We permit one dog up to 40 pounds is allowed. Guest must sign a liability waiver at check-in. There is no up-front fee for having a dog in the room, however a special cleaning fee may be charged if extra cleaning services are needed. The dog must be with the guest at all times and is not to be left in the room unattended. The dog is not allowed in any food and beverage areas, including the pool areas. Please contact the hotel for further information.
Credit/Debit Card Policy
Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.
Cash Payment Policy
For guests paying with cash, the amount due upon check-in is the total stay amount plus $20 for incidentals; otherwise a credit card is required. The $20 will be returned at check-out if unused.
Please call the front desk directly for additional information at (262) 364-1100.
The use of the indoor and outdoor pools are for registered hotel guests only. Please contact the hotel directly with further questions.
All guest rooms and public spaces are 100% non-smoking. Electronic cigarette usage is not permitted in public spaces or in guest rooms. A $200 cleaning fee will be charged to any guest who violates this smoking policy. Smoking is permitted outside of the building. Please see the front desk with additional questions.
The Sheraton Milwaukee Brookfield Hotel does not offer waitlists.