Sheraton New Caledonia Deva Resort & Spa

Hotel Policies

3:00 PM     12:00 PM

Alcohol Policy

Alcoholic beverage service is restricted to those 18 years or older (with valid identification).

Age Requirement Policy

Guests must be at least 18 years old (with valid identification) to reserve and check-in to a guest room.

Babysitting/Child Care Policy

Babysitting services can be arranged through the Reservations Department prior to arrival or via the Concierge during your stay. Fees apply.

Dress Code

Please note that swimwear, shorts, tank tops, and flip-flops are not permitted in resort restaurants.

Early Arrival Policy

We are pleased to offer complimentary early check-in subject to availability. To guarantee early check-in, before 3pm, guests must reserve their room for the night prior to arrival, at the daily room rate.

Extra Bedding Policy

We are pleased to offer extra beds upon request in all guest rooms and suites, except for Bungalows. Please note that only one rollaway bed or crib is permitted per room or suite. Fees apply.

Family Plan Policy

Children 12 years old and younger sleep complimentary in the existing bedding of a room shared with a paying adult. Rollaway beds and cribs are also available, however additional fees may apply.

Late Checkout Policy

We are pleased to offer late checkout upon request, based upon availability. For late checkout between 12pm and 5pm, a fee equal to 50% of the nightly room rate will apply. For late checkout between 5pm and 10pm, a fee equal to 80% of the nightly room rate will apply.

Pet Policy

Pets are not allowed.

Payment Policy

The credit card owner must be present at check-in. We accept the following currencies for cash payments: USD, AUD, EUR, and JPY. Purchase orders and traveler’s checks are not accepted.

Pool Policy

Pool reservations are required for non-registered guests; fees apply. Additionally, food is prohibited in the pool area

Smoking Policy

Smoking is prohibited in all guest rooms and suites, and throughout the resort’s interior. A 100 USD fee will be charged to guests who smoke in a non-smoking area.