Sheraton Grand Zhengzhou Hotel Announcements


Sheraton Club Lounge

Club guests also have special access to the Club Lounge. A relaxing, upscale space, the Club Lounge offers complimentary breakfast, afternoon hors d’oeuvres and a variety of beverage options. Take advantage of the private Club Lounge where you can connect with friends, meet with your team, or simply relax by catching your favorite TV show. Need to get some work done? A copier/fax/printer and complimentary office supplies are ready to go.

Hotel Policies

2:00 PM     12:00 PM

Accessibility Policy

A wheelchair can be provided to a registered guest for no charge or deposit. For a visitor, a deposit of 500 CNY will be charged for usage. Once the wheelchair is returned, the deposit will be refunded if no damage has occurred.

Alcohol Policy

Alcoholic beverage service is restricted to those 18 years or older with valid identification.

Age Requirement Policy

Guests must be 18 years or older with photo identification to reserve a room.

Babysitting/Child Care Policy

The hotel does not provide babysitting services.

Connecting Room Policy

Connecting rooms are subject to availability upon check-in and cannot be guaranteed in advance. Please make your request in advance.

Credit Card Policy

All credit card purchases will be charged in local currency. Credit card charges may be subject to additional currency conversions by banks or credit card companies, which are not within the hotel's control and may impact the total amount charged to the guest's credit card. The hotel takes no responsibility for the subsequent exchange rates used by credit card companies after the guest's departure.

Early Departure Policy

An early departure fee may be imposed on guests departing prior to their scheduled departure date. A fee of one night's room rate plus a service charge will apply if the guest notifies the hotel less than 24 hours prior to departure. Please contact the hotel for further information.

Early Arrival Policy

The hotel may accommodate an early check-in based on availability on the day of arrival. For an early check-in between 6am and 2pm, a fee of 50% of the nightly room rate will be charged. For an early check-in before 6am, a fee equal to the full nightly room rate will be charged.

Extra Bedding Policy

Rollaway beds must be requested in advance and are subject to availability. Fees apply. Cribs may be provided upon request at no charge.

Family Plan Policy

Room rates include the accommodation of children (17 years old or younger) who sleep in the existing bedding of a guest room. Rollaway beds and cribs may incur extra charges.

ID Requirement

All guests must present the hotel with a valid passport or Chinese identification card for each person staying in the room upon registration, as required by the Public Security Bureau in China. Guests are not permitted to check-in without one of these documents.

Late Checkout Policy

Requests for late checkouts will be accommodated based upon availability. Guests who checkout between 12pm and 6pm will be charged 50% of one night’s room rate. Guests checking out after 6pm will be charged a full night’s room rate.

Gift Certificate Policy

To be redeemed, a gift certificate must be presented at check-in and must bear a clearly visible, official hotel stamp and the signature of an authorized hotel associate. Advance booking is required. Guests must follow all terms and conditions that appear on gift certificates and vouchers. Certificates and vouchers are not redeemable for cash and will not be accepted if they are damaged, unreadable, or expired.

Pet Policy

Pets are not allowed.

Payment Policy

The hotel accepts cash, credit or debit cards, local company checks and bank transfers/Alipay as forms of payment. Traveler's checks are not accepted.

A valid credit card must always be presented upon check-in. Please contact the hotel directly if a credit card authorization form is needed or if payment will be in the form of a bank transfer, Alipay or a check from a local company.

Pool Policy

Children under 16 years of age must be accompanied by an adult to use the pool. The pool does not have a lifeguard on duty.

Smoking Policy

Smoking is permitted in designated smoking guest rooms and permitted smoking areas within the hotel.  A cleaning fee will be charged to guests if evidence of smoking is found in guest rooms.

Waitlist Policy

The hotel does offer a waitlist. Please contact the hotel directly for arrangements. Guests will need to provide a phone number and will be called if a room becomes available.