Guests must be 18 years or older with photo identification to reserve a room. The resort requests that minors are accompanied by an adult.
Connecting Room Policy
Connecting rooms are subject to availability at check-in and cannot be confirmed prior to arrival.
Extra Bedding Policy
Some rooms and suites will accommodate one or two rollaway beds. Rollaway beds are subject to availability.
Suite Night Award Cancellation Policy
Suite Night Award requests may be cancelled until 2 p.m. local hotel time the day before you arrive, as long as the Awards have not already been confirmed for use on a reservation. Once your Awards have been confirmed, you must cancel the entire reservation to be credited back all the Awards; however, after 3 p.m. local hotel time the day before you arrive, a reservation cancellation will result in the forfeiture of all Suite Night Awards applied to the entire reservation. This is in addition to any other cancellation penalties applicable to the reservation itself.
Check-In & Checkout Policies
Early Arrival Policy
An early check-in can be accommodated upon request and it is based on availability. In order to guarantee early check-in or check-in before 8am, we recommend reserving the previous night.
Early Departure Policy
An early departure fee of one night's room rate plus tax applies to guests checking out prior to their scheduled departure date, which will be confirmed upon check-in. Guests may be able to change their departure date without penalty at the time of check-in, depending on the terms of the rate which they have reserved. Please contact the resort for further information.
For security purposes, valid photo identification is required at check-in. Acceptable forms include a driver's license, passport, and/or proof of age card. Photo identification must also match the name that is on the reservation.
Children under 16 years of age must present an Identification card or Hu Kou Ben document upon check-in.
Late Checkout Policy
Late checkouts are subject to the resort's availability on the day of departure. For check-outs before 6pm, the fee will be equal to 50% of the nightly room rate plus tax. Check-outs after 6pm will be charged one night's room rate plus tax.
Alcoholic beverage service is restricted to those 18 years or older (with valid identification).
Pets are not allowed.
It is our pleasure to extend the use of our pool exclusively to our resort guests. Visitors are not permitted in the pool area. Additionally, children under the age of 16 must be accompanied by a parent or guardian - (there is no lifeguard on duty).
A visa and passport is required for all international travelers.
Health & Well-Being Policies
We are pleased to accommodate requests for smoking or non-smoking guest rooms. Smoking is also permitted in designated areas in the lobby level. Guests are responsible for any damages that occur from smoking. A 250 CNY cleaning fee will be charged to any guest who violates the smoking policy.
Check Acceptance Policy
No personal checks are accepted.
Credit Card Policy
The resort only accepts international credit cards for pre-payment and guarantee. For third party payment requests, the resort must be informed in advance. An authorization letter with cardholder's signature is mandatory and must be sent to the reservation department for pre-authorization.
Gift Certificate Policy
To purchase or redeem a gift certificate, please contact the resort seven days in advance via email at firstname.lastname@example.org.