Sheraton Toronto Airport Hotel & Conference Centre

  • 801 Dixon Road
  • Toronto,
  • Ontario
  • M9W 1J5
  • Canada
  • Map

Announcements

Messages

Sheraton Club Lounge

Club guests also have special access to the Club Lounge. A relaxing, upscale space, the Club Lounge offers complimentary breakfast, afternoon hors d’oeuvres and a variety of beverage options. Take advantage of the private Club Lounge where you can connect with friends, meet with your team, or simply relax by catching your favorite TV show. Need to get some work done? A copier/fax/printer and complimentary office supplies are ready to go. 

Hotel Policies

3:00 PM     12:00 PM

Alcohol Policy

Alcoholic beverage service is restricted to those 19 years or older (with valid identification).

Age Requirement Policy

Guests must be 18 years or older with government -issued photo identification to reserve a room.

Connecting Room Policy

Connecting rooms are available by request only, but cannot be guaranteed. In order to accommodate the request, occupants for both rooms must check-in together.

Credit Card Policy

The credit card holder must be present for hotel to accept the credit card as a method of payment.

Currency Policy

Please note that all prices are quoted in Canadian Dollars (CAD) and do not include taxes or gratuities. In addition to Canadian Dollars, we also accept the US Dollar, Euro and British Pound. Exchange rates are provided by the hotel.

Early Departure Policy

An early departure fee of 50 USD applies to guests checking out prior to their departure date confirmed at check-in. Please contact the hotel for further information.

Extra Bedding Policy

Extra beds are available for a fee on a first come first serve basis. Availability is not guaranteed. Extra beds/cots are not allowed in rooms with 2 double beds due to the size of the room.

Family Plan Policy

Children 17 and under sleep free in existing room bedding. Rollaways, child rollaways and cribs may incur extra charges.

ID Requirement

For security purposes, valid photo identification is required at check-in. Acceptable forms include a drivers license, passport, and/or proof of age card.

Pet Policy

The hotel accepts dogs up to 80 pounds. A liability waiver must be signed at check-in. Guests will also receive the following:

  • Sheraton Sweet Sleeper Dog Bed
  • Sheraton Dog Bowl and Mat
  • Dog in Room’ Sign
  • Pet Welcome Kit

Please contact the hotel for further information.

Credit/Debit Card Policy

Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. If a debit card was provided as payment, a cash refund will be provided for funds held in excess of the amount actually incurred and charged.

Payment Policy

Third Party Credit Card – A non-guest wishing to pay for a guest’s expenses must be arranged directly with the hotel. Please call (800) 668-1444 for assistance, prior to the guests' arrival.

Guests paying in cash will be asked to pay full accommodation rates and taxes plus $50 per night security deposit. The unused portion of the deposit will be refunded at checkout, pending inspection of the guest room.

Pool Policy

The pool is not supervised and there is no lifeguard on duty.

  • Children under 16 must be supervised by an adult in and around the pool area.
  • Children under 16 are not permitted in the whirlpool.

Smoking Policy

All guest rooms and public spaces are 100% non-smoking. A $200 cleaning fee will be charged to any guest if evidence of smoking is found in their room.

Please contact the hotel for further information.

Visa/Passport Policy

New passport restrictions for air, land and sea travel to and from the United States and Canada, Mexico, Bermuda, and the Caribbean have taken effect. Travelers are required to have a passport or other secure, accepted document to enter or re-enter the United States with all air travel. Most travelers can find information at the U.S. Department of State Website. Travelers from Canada should check with the Department of Foreign Affairs and International Trade.