Announcements
Special Conditions
Hotel Access During Mardi Gras, 2010
Mardi Gras occurs February 12 to February 16, 2010. There will be some local street closures due to parades, so please allow extra time when traveling to the hotel. Access to the hotel over these dates will be limited to registered guests only. The hotel will have very limited parking over these dates and will be available on a first come, first serve basis with no in/out privileges. Please contact the hotel for further information.
Access During 2010 New Orleans Jazz and Heritage Festival
From April 22 through April 25 2010 and April 29 through May 2, 2010, the 2010 Jazz and Heritage Festival will occur. There will be an increase in visitors to the city over these dates, so please allow extra time when traveling to the hotel. The hotel will have very limited parking over these dates and will be available on a first come, first serve basis. Please contact the hotel for further information.
Policies
ADA Policy
The hotel is compliant with ADA. ADA compliant guest rooms are available. For more information, please contact the hotel directly.
Alcohol Policy
Alcoholic beverage service is restricted to those 21 years or older (with valid identification).
Cancellation Policy
Our standard cancellation policy is 72 hours from date of arrival, but please refer to the cancellation policy listed on your reservation, as it can vary by rate plan. If a reservation is canceled after the cancellation period, a penalty will be applied (refer to the specific rate plan policies for the exact penalty amount). The cancelation penalty may only be waived as determined by the hotel due to: personal illness, illness or death of a member of the immediate family or a traveling companion, bad weather impacting travel to the area (i.e. flight cancellations), or conditions resulting from an act of God. Documentation will be required.
Check Cashing Policy
Check cashing services are available to guests who present valid identification. There is a limit of $100 per day. Checks are subject to approval from TeleCheck.
Fire Safety Policy
The hotel is fully equipped with smoke detectors and emergency evacuation plans in all rooms and public areas.
Gift Certificate Policy
Please contact the hotel directly to purchase or redeem gift certificates.
Hurricane Policy
Hurricane season extends from June 1st through November 30th each year. In the event of a hurricane* in the Gulf of Mexico with New Orleans as a projected path, the Sheraton New Orleans will not be accepting new reservations, and the hotel may be subject to closure or evacuation. In the event of evacuation, the hotel will attempt to contact future guests to notify them of the situation and their reservation will be canceled without penalty. Guests that are staying at the hotel when an evacuation order is called will be transported to the airport, where air transportation will need to be arranged by the guest. During the affected period, we will waive cancellation and no-show charges. Please contact the hotel for more details.
*A hurricane is defined/validated by the National Hurricane Center, typically a tropical cyclone in which the maximum sustained surface wind is 74 mph (64 knots) or greater.
Special Event Policy
The Sheraton New Orleans Hotel may enforce special event policies over high demand dates such as some holidays, sporting events, annual festivals, or other citywide events. Event policies can include pre-payment/non-cancelable requirements for room reservations, restricted access to/from the hotel, and very limited parking. Please contact the hotel directly to inquire further about these policies.
Package Handling Policy
There is a package handling fee for all incoming and outbound packages. Please contact the hotel directly for the exact fee.
Parking Policy
Valet parking service is available on a first come first serve basis (spaces are limited and oversized vehicles are not permitted). Vehicles are secured in a covered garage adjacent to the hotel. Overnight parking rate for cars is $30.18 including tax per night.
Pet Policy
Dogs are allowed but may not be left in the guest room unattended. Also, dogs may not be larger than 80 pounds and a pet waiver must be signed at check-in. The closest grassy area is a few blocks from the hotel.
Payment Policy
A valid credit card is required at check-in for payment of the room, tax and incidentals. If guest is paying cash, a deposit equal to the room, tax and $50 per day will be collected at check-in.
For payment arrangements to a third-party credit card, please contact the hotel's accounting department at least 72 hours proior to guest's arrival. Contact Emile Young, Monday through Friday at (504) 595-5537 or email at emile.young@sheraton.com or, after hours, please contact the Manager on Duty.
Smoking Policy
The Sheraton New Orleans is 100% smoke free. There are designated smoking areas outside of building. A $200 cleaning fee will be charged to the guest’s account should smoking occur anywhere inside the facility.