Rates confirmed in USD are guaranteed in U.S. dollars when paid in U.S. cash or traveler's checks. Payments made by credit cards at the hotel will be charged in the local currency equivalent based on the daily exchange rate used by the hotel. Currency conversions by banks or credit card companies in processing payments are not within the control of the hotel and are subject to exchange rate fluctuations.
Disability Accessible Policy
The resort is disability accessible. Disability accessible guest rooms are available.
Alcoholic beverage service is restricted to those 18 years or older with valid identification.
Age Requirement Policy
Guests must be 18 years or older with photo identification to reserve a room.
No personal checks are accepted.
In the case of an unexpected event—such as fire, flood, earthquake, or any catastrophe that makes it illegal or impossible to fulfill the reservation—all cancellation fees are waived without penalty.
Connecting Room Policy
We are pleased to offer adjoining rooms upon request and subject to availability. Rooms are joined by a common foyer or lockable main entrance. Please call or email firstname.lastname@example.org in advance to make your request.
The resort requests smart-casual dress at all times, throughout all areas. Shirts are required in our dining venues.
Early Departure Policy
In the event of an early departure, the guest will be charged for the full stay.
Early Arrival Policy
We are pleased to accommodate early arrivals upon request and subject to availability. Arrivals before 12pm will incur a fee of 50% of the current room rate. To guarantee early check-in, guests must reserve the room for the previous night, at the full room rate.
Extra Bedding Policy
It is our pleasure to offer rollaway beds upon request and subject to availability. Fees may apply.
Facility Use Policy
Our Infinity Pool, Sheraton Fitness, Shine Spa for Sheraton™, and Link@Sheraton(SM) experienced with Microsoft® are available exclusively to resort guests. Visitors are not permitted.
Family Plan Policy
Children who are 12 or younger sleep for free in the existing bedding of a room shared with a paying adult. Rollaways, child rollaways and cribs may incur extra charges.
For security purposes, valid photo identification is required at check-in. Acceptable forms include a a photo ID card, Indonesian KTP, or passport.
Late Checkout Policy
Regular checkout time is noon. We are pleased to accommodate late checkouts upon request and subject to availability. For late checkouts before 6pm, a day-use charge of 50% of the day’s room rate applies. For late checkouts after 6pm, 100% of the day’s room rate will apply.
Pets are not allowed.
Both smoking and non-smoking guest rooms are available. Please note that smoking is only permitted in designated areas throughout the resort.
The resort requests that all non-local guests present a passport valid at least six months from the date of entry into Indonesia, and request that guests have proof of onward passage (via either return or through tickets). For more information on visa requirements and fees, including Visa-On-Arrival, please contact the embassy.