Until further notice, the Sheraton Club Lounge will be closed for renovations. Please contact the hotel for further information.
Yue Restaurant Closed: July 18 – Oct 31, 2018
Beginning July 18 through October 31, 2018, Yue Restaurant will be closed for renovations. Please contact the hotel for further information.
Age Requirement Policy
Guests must be 18 years or older with photo identification to reserve and to check-in to a room. Minors must be accompanied by an adult at all times.
Connecting Room Policy
The hotel is pleased to offer thirteen sets of connecting rooms. Please note that connecting rooms are based upon availability upon arrival and should be requested at the time of the reservation.
Extra Bedding Policy
Rollaway beds and cribs are subject to availability. Cribs are included in the cost of the room while rollaway beds are subject to an additional fee. Please contact the hotel directly for further information or email: firstname.lastname@example.org.
Family Plan Policy
Room rates include the accommodation of children (17 years old or younger) who sleep in the existing bedding of a guest room. Rollaway beds and cribs may incur extra charges.
Check-In & Checkout Policies
Early Arrival Policy
Early check-in is subject to room availability on the day of arrival and a fee may apply. For an arrival between 6am and 12pm, a fee equal to 50% of one night’s room rate plus tax will apply. For an arrival before 6am, a full day’s room rate plus tax will apply. To guarantee a room for early arrival, we recommend that guests reserve the room for the night prior to arrival.
Early Departure Policy
An early departure fee may be imposed on guests departing prior to their scheduled departure date depending on the rate plan reserved. Fees may be up to 100% of their confirmed length of stay. Please contact the hotel for further information.
All guests must present the hotel with a valid passport or Chinese identification card upon check-in, as required by the Public Security Bureau in China. Guests will not be permitted to check-in without one of these documents. For guests who do not hold a Chinese Identification card, China VISA is required to stay in Zhuhai. Please contact the hotel for further information.
Late Checkout Policy
Late checkout is based on availability and subject to fees. In the case of a late checkout before 6pm, a fee equal to 50% of one night's room rate plus tax will apply. For checkout after 6pm, a full day’s room rate plus tax will apply.
The hotel offers three accessible guest rooms, fully accessible public areas, and an accessible hotel entrance with a wheelchair lift from the parking area to the first floor. Please note that wheelchairs are available for in-house guests and can be arranged through the concierge.
Alcoholic beverage service is restricted to those 18 years or older with valid identification.
Pets are not allowed.
Health & Well-Being Policies
Guests are strictly prohibited from carrying any dangerous items such as weapons, inflammables, corrosives, poisons, radioactive materials and explosives during the entirety of their stay at the hotel. Additionally, the use of fireworks is not permitted on the premises.
Please note that smoking is not permitted in any non-smoking areas of the hotel. There are; however, designated smoking areas in the restaurants and bars. Guests are responsible for any damages that results from smoking in the hotel.
Personal checks are not accepted.
Voucher Acceptance Policy
Valid vouchers are accepted. Please contact the hotel prior to arrival for further information.