From January 4 through March 27, 2018, Grand Café will be closed due to repairs. During this closure, lunch and dinner buffets will be offered at Galleria Café, and buffet breakfast will be served at some of our other restaurants. Asuka will only offer a set menu. Please contact the hotel for further information.
Scheduled Power Outages: January 15 - 16, 2018
On January 15 and January 16, 2018, power to the hotel will be shut off for maintenance and the government’s annual inspection. Power in the main building will be off from 11pm on January 15th through 6am on January 16th. Power in the Park Wing Building and Georgian Terrace at the garden will be off from 6am to 3pm on January 16, 2018. During these outages air conditioning, lighting systems, and hot water will not be available. Additionally, all dog care services, including the Dog Lovers Suite @ Tokyo Bay, will be closed on these days. Room Service will also be unavailable from midnight to 7am on January 16th. Please contact the hotel for further information.
Age Requirement Policy
Guests must be 18 years or older to reserve a room and check in.
Connecting Room Policy
Select accessible rooms, corner rooms, and suites feature the ability to inter-connect. Connecting rooms should be requested at the time of reservation but are subject to availability upon check-in, and are not guaranteed.
Extra Bedding Policy
It is our pleasure to offer extra beds for a fee while cribs are offered free of charge. Please include any extra guests on your reservation; the hotel’s fee for an additional adult includes the usage of a rollaway bed. Please contact the hotel directly for further information.
Family Plan Policy
Guests who are 7 years old or older will be charged as an adult. Children who are 6 years old or younger sleep for free in the existing bedding of a room shared with a paying adult. Cribs are available at no charge. Extra beds are available for a fee. For children approximately 120 centimeters tall, yukata (Japanese-style pajamas/85 cm length) is available upon request. Breakfast is not included for children who share beds with adults.
Check-In & Checkout Policies
Early Arrival Policy
We are pleased to offer complimentary early check-in, subject to availability upon arrival. To guarantee early check-in, guests must reserve the room for the previous night, at the full room rate.
All guests are required to present a valid photo ID upon check-in.
Late Checkout Policy
Late checkout is subject to availability; charges apply based on the best available rate on the date of departure. Departures prior to 3pm incur a 30% fee; from 3pm to 6pm a 50% fee applies. Guests checking out after 6pm are charged for a full night’s stay.
Guests must be at least 20 years old with valid ID to purchase alcohol at the hotel.
Our Park Wing Dog-Friendly Rooms accommodate up to two dogs; weigh up to 15 kilograms (33 pounds) each. Please note that our Dog-Friendly rooms are only available to guests travelling with their pet. Please contact the hotel directly for a list of accepted breeds.
Dogs must be at least 4 months old or stay indoors at all times.
The nightly room rate includes the pet fee for one dog.
The fee for a second dog is an additional 7,000 JPY per stay.
The hotel requires proof of annual rabies vaccination, annual mixed vaccine (at least five), and flea control at least two weeks prior to arrival.
Once your reservation is confirmed, a hotel specialist will contact you for additional requirements and information. Valid contact information, including phone number and email address are required at the time of booking.
A mandatory entry fee applies for all pool visitors—including registered guests. Please contact our pool staff to purchase a Garden Pool pass or for pricing and information.
Foreign visitors must present a valid passport upon check-in.
Health & Well-Being Policies
Smoking in not permitted in public areas of the hotel; however, designated smoking areas are available outside the hotel. Smoking is also allowed in designated guest rooms.
Check Acceptance Policy
No personal checks are accepted.
Rates confirmed in USD are guaranteed in U.S. dollars when paid in U.S. cash or traveler's checks. Payments made by credit cards at the hotel will be charged in the local currency equivalent based on the daily exchange rate used by the hotel. Currency conversions by banks or credit card companies in processing payments are not within the control of the hotel and are subject to exchange rate fluctuations.
Gift Certificate Policy
To redeem a gift certificate, please contact the hotel directly.