Sheraton Grande Tokyo Bay Hotel
For non-US hotels, rates confirmed in USD may be converted to local currency by the hotel at your time of stay, based on the exchange rate used by the hotel and are subject to exchange rate fluctuations. Credit card charges are subject to additional currency conversions by banks or credit card companies, which are not within the hotel's control and may impact the amount charged to your credit card. Please contact the hotel if you have any questions.
Room Renovations: September 2014 - July 2015
From September 2014 through July 2015, our guest rooms will be refurbished to create a more comfortable and relaxing atmosphere. Work will take place on weekdays between 9am and 5pm. Please contact the hotel for further information.
Electric Maintenance: Feb. 10 & 11, 2015 (1 AM - 5 AM)
On February 10 and February 11, 2015, there will be a power outage due to electric maintenance from 1am to 5am. In guest rooms, all electric devices including TV, air conditioning, hot water supply system and lightnings will be unavailable. This outage will also affect service in the Oasis building (including Maiyu), banquet areas, and restaurants. Limited power and/or lighting will be available in the 1st and 2nd floor lobby, B1F parking hall, guest room corridors, elevator, and parking gate. Please contact the hotel for further information.
Indoor Pool Closure: February 10 - 26, 2015
From February 10 to February 26, 2015, the indoor pool will be closed for maintenance. During this time, the fitness club will remain available as usual. Please contact the hotel for further information.
Guests must be at least 20 years old with valid ID to purchase alcohol at the hotel.
Check Acceptance Policy
No personal checks are accepted.
Connecting Room Policy
Select accessible rooms, corner rooms, and suites feature the ability to inter-connect. Connecting rooms should be requested at the time of reservation but are subject to availability upon check-in, and are not guaranteed.
Early Arrival Policy
We are pleased to offer complimentary early check-in, subject to availability upon arrival. To guarantee early check-in, guests must reserve the room for the previous night, at the full room rate.
Extra Bedding Policy
It is our pleasure to offer rollaway beds for a fee while cribs are offered free of charge. Additional beds are available upon request.
Family Plan Policy
Children who are 17 or younger sleep for free in the existing bedding of a room shared with a paying adult. Child rollaways and cribs are available at no charge. Rollaway beds are available for a fee. For children approximately 120 centimeters tall, pajamas (50-centimeter top, 70-centimeter pants, and slippers) or a yukata (Japanese-style pajamas) is available upon request. Breakfast is not included for children who share beds with adults.
Gift Certificate Policy
To redeem a gift certificate, please contact the hotel directly.
All guests are required to present a valid photo ID upon check-in.
Late Checkout Policy
Late checkout is subject to availability; charges apply based on the best available rate on the date of departure. Departures prior to 3pm incur a 30% fee; from 3pm to 6pm a 50% fee applies. Guests checking out after 6pm are charged for a full night’s stay.
Pets are not allowed.
Smoking in not permitted in public areas of the hotel; however, designated smoking areas are available outside the hotel. Smoking is also allowed in designated guest rooms and suites.
Foreign visitors must present a valid passport upon check-in.