From June 27 to June 30, 2016, the indoor pool is closed for maintenance. Please contact the hotel for further information.
From May 9 to the beginning of August, 2016, the 12th floor will be undergoing partial renovation. During this period, breakfast for Club guests will be offered at open restaurants in the hotel (except Asuka, Japanese restaurant). Please contact the hotel for further information.
From February 16, 2015 to early 2017, the hotel’s parking facilities will be undergoing renovation. During this time, parking will remain available; however, additional parking will be made available nearby. The hotel will provide a parking shuttle to transport guests from this parking to the hotel. Please contact the hotel for further information.
Until February 2017, the hotel will be working on a new building. Until the new building opens, complimentary parking will be offered near the hotel. For parking details please visit http://www.sheratongrandetokyobay.com/en/newbuilding.
Guests must be at least 20 years old with valid ID to purchase alcohol at the hotel.
No personal checks are accepted.
Select accessible rooms, corner rooms, and suites feature the ability to inter-connect. Connecting rooms should be requested at the time of reservation but are subject to availability upon check-in, and are not guaranteed.
Rates confirmed in USD are guaranteed in U.S. dollars when paid in U.S. cash or traveler's checks. Payments made by credit cards at the hotel will be charged in the local currency equivalent based on the daily exchange rate used by the hotel. Currency conversions by banks or credit card companies in processing payments are not within the control of the hotel and are subject to exchange rate fluctuations.
We are pleased to offer complimentary early check-in, subject to availability upon arrival. To guarantee early check-in, guests must reserve the room for the previous night, at the full room rate.
It is our pleasure to offer rollaway beds for a fee while cribs are offered free of charge. Additional beds are available upon request.
Children who are 17 or younger sleep for free in the existing bedding of a room shared with a paying adult. Child rollaways and cribs are available at no charge. Rollaway beds are available for a fee. For children approximately 120 centimeters tall, pajamas (50-centimeter top, 70-centimeter pants, and slippers) or a yukata (Japanese-style pajamas) is available upon request. Breakfast is not included for children who share beds with adults.
To redeem a gift certificate, please contact the hotel directly.
All guests are required to present a valid photo ID upon check-in.
Late checkout is subject to availability; charges apply based on the best available rate on the date of departure. Departures prior to 3pm incur a 30% fee; from 3pm to 6pm a 50% fee applies. Guests checking out after 6pm are charged for a full night’s stay.
Pets are not allowed.
Smoking in not permitted in public areas of the hotel; however, designated smoking areas are available outside the hotel. Smoking is also allowed in designated guest rooms and suites.
Foreign visitors must present a valid passport upon check-in.