Sheraton Shantou Hotel Announcements & Policies


Sheraton Club Lounge

Club guests also have special access to the Club Lounge. A relaxing, upscale space, the Club Lounge offers complimentary breakfast, afternoon hors d’oeuvres and a variety of beverage options. Take advantage of the private Club Lounge where you can connect with friends, meet with your team, or simply relax by catching your favorite TV show. Need to get some work done? A copier/fax/printer and complimentary office supplies are ready to go.

Hotel Policies

3:00 PM     12:00 PM

Credit Card Policy

Credit card authorization forms are accepted via fax only. A signed payment authorization form must be provided prior to check-in. Please contact the hotel for additional information.

Extra Bedding Policy

Rollaway beds are available on request for a daily fee. Please contact the hotel for further information.

Gift Certificate Policy

To purchase or redeem a gift certificate, please contact the hotel directly.

ID Requirement

For security purposes, valid photo identification is required at check-in. Acceptable forms include a driver’s license, passport, and proof-of-age card. Photo identification must also match the name that is on the reservation. Children under 16 years of age must present an Identification card or Hu Kou Ben document upon check-in.

Late Checkout Policy

We are pleased to accommodate late checkouts upon request, depending on room availability. For a late checkout before 6pm, an additional charge of 50% of the room rate will apply. For checkout after 6pm, an additional full-night room rate will apply.

Pet Policy

Pets are not allowed.