The minimum age for check-in without an adult is 16 years. For children under the age of 18 traveling without an adult, we require written permission from parents as well as third-party authorization to cover their expenses. Please contact the hotel directly by telephone at (49)(69) 69772402 or fax at (49)(69) 69772351.
Connecting Room Policy
Connecting rooms are available on a request basis only—upon making a reservation or at check-in—but are subject to availability at check-in. They cannot be guaranteed or confirmed in advance.
Extra Bedding Policy
It is our pleasure to offer rollaway beds in guest rooms with a king-size bed upon request.
Family Plan Policy
Room rates include the accommodation of children (12 years old or younger) who sleep in the existing bedding of a guest room. Rollaway beds and cribs may incur extra charges.
Check-In & Checkout Policies
Early Arrival Policy
We are pleased to accommodate early arrival, subject to availability. Please make your request as early as possible to ensure availability. To guarantee early arrival, the room must be booked for the prior night.
Early Departure Policy
Departure dates are confirmed upon check-in. Guests checking out prior to their scheduled departure date may incur an early departure fee.
Guests are required to present valid government-issued photo ID upon check-in.
Late Checkout Policy
We are pleased to accommodate late checkouts upon request. For a late checkout between 1pm and 6pm, a fee of 15 EUR per hour will apply. For a late checkout between 6pm and 9pm, a fee equal to the respective day-use rate will apply. For a late checkout after 9pm, a fee equal to one night’s room rate will apply.
The lobby, conference area, public areas, and all restaurants are wheelchair-accessible. We offer one disability-accessible guest room. Please contact the hotel directly for more information.
Full alcoholic beverage service is available only to individuals aged 18 years or older (with valid identification). Individuals who are 16 years or older are allowed to purchase beer and wine drinks.
Babysitting/Child Care Policy
We do not offer in-house babysitting services; however, we can provide a telephone number for local childcare services which guests can call to make babysitting arrangements.
Facility Use Policy
Use of our fitness center is limited to hotel guests and registered airline employees. The Sheraton Club Lounge is open to non-hotel guests for a fee.
Package Handling Policy
There is no charge for package handling.
The hotel welcomes pets. Dogs under 40 pounds (18kg) stay free of charge. Other pets and dogs over 40 pounds (18kg) will incur an additional charge of 30 Euro per pet per stay. Pets are not permitted in our restaurants or bars.
Our hotel is connected with Terminal 1 of Frankfurt International Airport; however, it is outside of the transit area. Please contact your embassy for any visa questions.
Health & Well-Being Policies
A limited number of smoking rooms are available. A cleaning fee of 200 EUR will be charged to any guest who smokes in a non-smoking room. Additionally, due to local law, smoking is banned in all public areas including the lobby, conference area, and restaurants. There is a smoking lounge at the hotel bar.
Traveler's checks can be exchanged for Euros at the hotel reception. Please note that a conversion and service charge of 6.50 EUR per check applies in cases of exchange. The maximum amount that can be cashed is 500 EUR. A valid ID is required.
Hotel guests can settle their bill with traveler's cheques at the reception with valid identification. No fee applies. Traveler's checks are not accepted at our restaurants.
Credit Card Policy
Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.
Rates confirmed in USD are guaranteed in U.S. dollars when paid in U.S. cash or traveler's checks. Payments made by credit cards at the hotel will be charged in the local currency equivalent based on the daily exchange rate used by the hotel. Currency conversions by banks or credit card companies in processing payments are not within the control of the hotel and are subject to exchange rate fluctuations.
Gift Certificate Policy
To purchase or redeem a gift certificate, please contact the hotel directly (49)(69) 69772201.
For payment, all major credit cards as well as cash are accepted. The hotel does not accept debit cards.
A non-resident wishing to pay for a hotel guest by credit card must fax a credit card payment authorization with the full billing address to the hotel. In order to receive a credit card authorization, please send an email to email@example.com. Please specify which costs should be charged to the credit card and fax the completed form to our secure fax number: (49)(69) 69772219.
Invoices can only be sent to companies within Germany. The company to be invoiced must send a fax on company letterhead to the hotel with a special request for an invoice, specifying on the fax which costs should be invoiced. This must be arranged prior to the guest’s arrival.
Please contact the hotel for further information.
Tax Exempt Policy
The hotel can provide tax exemption forms upon request for eligible guests. The form must be submitted to the hotel with all required information prior to the guest's arrival.