Beginning at 10pm on October 9, 2017, the pool will be closed for maintenance until further notice. Please contact the hotel for further information.
Age Requirement Policy
Guests must be 18 years or older with photo identification to reserve a room.
Connecting Room Policy
A limited number of connecting rooms are available; however, they are on a request basis only and cannot be confirmed before arrival.
Extra Bedding Policy
Rollaway beds are not available in the guest rooms.
The hotel can accommodate a maximum of four guests within one guest room. Extra adult charges may apply. Please note that there are no rollaway beds available at the hotel.
Hotel does offer a waitlist. Black-out dates may apply. Please contact the hotel directly to be placed on the waitlist. Guest should provide a phone number and will be called if a room becomes available.
Check-In & Checkout Policies
Early Arrival Policy
Upon request, we are pleased to accommodate guests who would like to check-in before 3pm, based on availability. Please note that an additional charge may apply. Please contact the hotel directly for additional details.
Early Departure Policy
An early departure fee may be imposed on guests departing prior to their scheduled departure date. Please contact the hotel directly for additional details.
Late Checkout Policy
Upon request, we are pleased to accommodate guests who would like to checkout after 12pm, based on availability. Please note that an additional charge may apply.
Alcoholic beverage service is restricted to those 18 years or older (with valid identification).
The hotel allows one pet per guest room. A dog weighing up to 40 pounds (18 kilograms) or a cat is permitted. Each dog is provided with a Sheraton Sweet Sleeper® Dog Bed and a welcome pack that includes useful information and supplies. Please inform the hotel about an accompanying pet either at the time of booking your reservation or before your arrival. Guests must sign a waiver at check-in. A pet cannot be left in a guest room without supervision. The hotel reserves the right to charge for additional cleaning or damage caused by an animal.
All children must be accompanied by an adult. Please contact the hotel directly for additional details.
Health & Well-Being Policies
All guest rooms and public spaces are 100% non-smoking. A fee will be charged to any guest who violates the smoking policy. Fees are subject to change without notice.
Personal cheques are not accepted as a form of payment.
Cheque cashing service is only available for travelers cheques. Guest must present valid identification and the limit will be determined at the time of arrival. Other conditions may apply.
Credit/Debit Card Policy
Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. If a debit card was provided as payment, a cash refund will be provided for funds held in excess of the amount actually incurred and charged.
Rates confirmed in USD are guaranteed in U.S. dollars when paid in U.S. cash or traveler's checks. Payments made by credit cards at the hotel will be charged in the local currency equivalent based on the daily exchange rate used by the hotel. Currency conversions by banks or credit card companies in processing payments are not within the control of the hotel and are subject to exchange rate fluctuations.
Gift Certificate Acceptance Policy
Gift certificates are accepted; however, black out dates may apply. Please contact the hotel for further information.
Tax Exempt Policy
Supporting documentation must be received by the hotel prior to each stay. Please contact the hotel directly for details.