Sheraton At The Falls Hotel, Niagara Falls, NY
ID Requirement Policy
A valid, non-expired form of identification from your state or country of origin (e.g., driver’s license or passport) is required at check-in.
A guest room with two queen-size beds can accommodate a maximum of four people; an additional rollaway bed is not permitted. A guest room with one king-size bed can accommodate a maximum of three people with the addition of a rollaway bed. Children are included in occupancy maximums. These numbers are based on fire and disaster regulations and fire marshal estimates.
Telephone Usage Policy
Please refer to the Telephone Pricing and Information card next to your guest room telephone. Charges apply for all outgoing calls, including local, interstate, Canadian, and international calls. AT&T-based access charges apply for toll-free calls as well as operator-assisted calls and information.
Dogs weighing up to 40 pounds are allowed in designated pet rooms. A waiver must be signed at check-in, or a cleaning fee of 200 USD will be assessed. Pets must not be left unattended. Cats are not allowed. Restrictions apply on the number of dogs allowed. Please contact the hotel directly for availability.
Credit/Debit Card Policy
Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.
At check-in, guests paying with cash must pay for all nights’ room rates and applicable taxes and fees, plus an additional $200 deposit per stay. Any unused cash deposit will be refunded at checkout.
Credit/Debit Card and ID Policies will apply if a guest presents a credit card at check-in but intends on paying cash at checkout. Credit and debit cards will be authorized for the amount of your stay, plus an amount to cover incidentals. This authorization will hold the required funds until checkout, at which time the amount actually incurred during your stay will be charged. Authorized amounts may take up to 30 days after your departure to be released by your bank or financial institution. The hotel will not be held responsible for any resulting fees or charges.
Purchase Order Acceptance Policy
Purchase orders must be submitted and approved by the hotel at least two weeks prior to check in. Please contact Kristie Christie in Accounts Payable for assistance.
If a guest does not show up at the hotel, a reservation that is not canceled by 6pm on the first night will be charged in full.
A daily resort fee of 9.95 USD per room per day applies to all reservations and covers the following amenities and services:
- One bottle of water per day
- Unlimited wireless High Speed Internet Access
- 30 USD casino voucher for two
- Refrigerator or microwave (subject to availability)
All guest rooms and public spaces are 100% non-smoking. A 200 USD cleaning fee will be charged to any guest who violates the smoking policy.